Anyone got their 10% refund from Best Buy for PSVR?
I just got an email saying that the "price match request" for PSVR (which is not what that was) was caused due to an error in their system. And now when I bring up the order details, the discount is gone. Thinking about calling them now.
Actually just got off the phone with BB customer service. The guy was very knowledgeable, told me that they had expressly received written authorization to adjust PSVR pre-orders and was insisting that the refund was being processed as we speak.
He was confused about the email as much as I was and said he would investigate and call me back. He said that if their head office had rescinded the offer on PSVR headsets they would manually apply the $55 plus tax.
he advised to not redeem any provided eCertificate, at least until this was resolved.
EDIT: you beat me to the punch, but I'm glad you got the same answer.