I've had a particularly bad year with Amazon, so far. The start was Senran Kagura Vita. Box came heavily damaged. So did the following replacement, but to a smaller degree. Kept it at a minor discount.
Ordered the Fullmetal Alchemist manga set and it came with the box cut opened, books removed from the sealing plastic, and heavily damaged. Their two replacements came heavily damaged because of poor shipment padding (15lb box, with a single piece of brown paper crumpled on the side of a larger box). Ended up keeping the least damaged with a small discount.
About four of my E3 games that have a cardboard box (Atlus, NIS, etc.) have come crushed to some degree. Usually, I contact Amazon to request better packaging for future orders so this doesn't happen as those flat cardboard mailers always compress and crush boxed games wih poor structure. Usually end up with a minor discount as their replacemet would likely come damaged.
To finish things, I ordered a Kindle Voyage after waiting almost 2 years for it to release in Canada. Came with all the flaws people spoke about in the USA upon release; heavy yellow tint on the upper half, large black pepper-like specks within the glass (different than the paper-grain flecks that look natural), and countless stuck/bright pixels (potentially could be tiny debris stuck between the glass and display during manufacturing process). They sent me several replacements that were also bad, even accidentally sending one of them to the wrong address (I have about 10 transfers from one support chat, even getting the same rep multiple times, before I eventually disconnected). Kindle support was much worse than the typical Amazon support. They would frequently transfer me, when trying to deal with the shipping issue, to Amazon USA support who then sent me to Kindle USA support. Ended up buying a bunch of Kindle eBooks (on sales) over the time I waited for the Kindle Voyage.
One main issue is that Amazon doesn't want photos of the damage, always jumping quickly to the "we have requested a replacement" route without concern for the why or what occurred. I keep photos of all the significant damage, either way.
TLDR: Afraid all of these issues will make them close my account and make me lose access to my eBooks. I have far more orders, withuot issue, than those listed. I may be picky, but I prefer undamaged goods when buying new. This is the first year that issues have been this frequent.
I'm curious why do you keep buying from them if they literally smash your stuff to bits?I get the "it's cheaper" angle but it seems to come with a poor shipping service. I mean even if you complain do you expect the employees in the warehouse to give your orders special treatment because you complained? If they give special care to many orders it will simply slow out shipping to a crawl and people will complain more. They've been using cheaper and cheaper couriers to ship out stuff lately so I guess they are slowly starting cutting corners after getting rid of the competition. Free shipping purchase limit seems to be increasing too.