The reasoning is stolen credit cards and running up charges on bone hooks and whatnot.
It does suck though, I'm sorry you got stuck in it
I understand it completely, it's just really frustrating for people like me who have real money to spend :/
Can you open a ticket? I had a similar issue and I think they manually lifted it for me. Might have been a different thing.
I filed one, earlier, but in it I complained about how they likely couldn't do anything about it. Maybe they can, I won't get my hopes up.
Also, today was my first match with OD since I played a year ago. I adore him so much, I don't know how I sucked so badly with him when I played the game, before.
I did pretty well, but it's because I'm fighting bad people.
All around, I'm branching out. Went from Razor and Lich, to also playing OD, Ursa, and Drow Ranger. I hope to start getting out more, new heroes are fun to tinker with.