And this is why I warn people away from N-Y. Their customer service is abysmal, as soon as anything goes wrong with an order they'll wheel out the copypasta stock responses to the point where it feels like such an uphill struggle to get even a half-way straight answer out of them, that they're doing it on purpose to swat you away.
They clearly haven't learned any lessons from when things got sticky for me with them last year (short version: "We can't cancel your preorders as you requested. If you don't pay, we'll terminate your account" (they never did)); but their reputation for getting stuff that's long sold out, or a fraction cheaper than Play Asia seems to keep them in steady custom.
Remember the Snow Miku bootleg fiasco? That was shambolic. Nippon Yassan is a terrible company and I'll gladly pay slightly higher prices elsewhere than ever give them my business again.
I do remember the bootleg fiasco, and how fucked up that was, and that tons of people have had issues and problems with them.
For me it's the story of "they have stuff I want at a price I'm willing to pay, if it's in stock I always get it unlike Mandarake, if I pay for EMS it shows up in 3 days, they mark down all packages no matter how big, and I've never had to pay customs tax on a single item I've ordered from them..."
Which were all strong points, but this wishy washy half assed answer shit it bugging the hell out of me, having to bicker with them bugs me more.
I have 8 pre-orders with them right now, 4 of which are in fact my entire March order:
The other 4 figures are, Bishoujo She-Hulk, GSC Wo-class, Satsuki in Senketsu and the Koto Dark Olivia reprint.
Some of these pre-orders might be hard to replace, but I could in fact live without most of them except for Iscandar, and Wo-Class.
I feel like I need to make up my mind with a clear head, but my guts telling me to walk away now regardless.
The bottom line is if I walk away from my pre-orders and they get replacement bodies in I'll feel like an asshole, if I pay for my pre-orders and they don't get replacement bodies in I'll feel like a bigger asshole.
No matter what I decided I'm not making anymore orders with them.