So, I've been hearing a lot of reports from people on other boards who got their hands on this early that Treehouse's localization job of this was absolutely
*horrible* compared to 8-4's efforts with Awakening.
People have been making a bigger deal of the final bullet point than there should be, reading more into it than there actually is. All actors are kept in the dark for character-based VO prior to actually getting into the studio. For auditions, the actor's given a side (character name, description, 24 sample lines, and
maybe a character image). If selected, the actor gets something like 20 minutes of prep time upon arriving at the studio, and then dives straight into the session.
The only people with a greater context and understanding of the story are the writers, if they're on staff for things like rewrites and the actual voice director, meaning that the overall strength of the production is usually contingent upon them. Since the actors usually record in isolation, the direction is essential for making sure things turn out well and that, even if the lines are well-acted, they actually fit together with everything else emotion-wise.
That goes for all games, pretty much, even the big-budget ones. This itself isn't some failing on Treehouse's part. Provided all things gel together, you shouldn't be able to tell that the actors might not even know who half the other characters exist. That's why cold reading as a skill is emphasized in VO much more than in other professional acting fields, because the everything's so fast-paced.
There's a lot to criticize the overall VO about; the process itself isn't, because it's completely status-quo. Take issue with it if you want, but chances are that even games you thought had good VO were recorded under similar circumstances. The problems here either fall to an actor not performing well, the director not supplying adequate direction, or Treehouse approving the lines as a client. The only thing suspect about the process is not specifying that Azura's character required singing in her sides.
Though it doesn't help that there's someone in that link's comments trying to extrapolate pay-to-play VO sites to the field as a whole, which is just compounding the misinformation.