We are currently aware of an issue that may prevent Xbox 360 users from importing their Mass Effect 2 save game files into Mass Effect 3.
Mass Effect 3 does not support cloud saves from Mass Effect 2. This can cause it to not recognize save files that have been transferred via cloud to a device other than the one where they originated. Therefore, the following scenarios will result in no import functionality.
Moving your save file from the hard drive disc to the cloud.
Moving your save file to another X360 system via the cloud (instead of a memory card or other device).
Solution to scenario 1:
Move your save file from the cloud back onto the hard drive from which it originated, i.e. the X360 you originally created the save file on.
Solution to scenario 2:
Move your save file from the cloud back onto the hard drive from which it originated, i.e. the X360 you originally created the save file on.
Using a memory card, USB stick, or Xbox 360 HDD transfer cable, transfer the save file to the new X360.
Currently there is one scenario in which you cannot salvage the save file: if you have ever moved your save file to the cloud and the original system is not available to transfer it back to. We understand this may be a great setback to those impacted who have been following the Mass Effect franchise over the years. We thank you for your patience.
