No significant new game releases and specifically targeting customers who don't have buying power will do that to you.
Their strategy was to provide a cheap hardware access point to a mass market audience promising these people that after that even the games would be really cheap to get through a subscription.
This is the big part of their strategy this gen and it is already fully in place and it's failing.
Are they going to try to shift production back to Series X or it's even a more dangerous bet?
The other part of the strategy is boosting the exclusive software output through big acquisitions and this is work in progress.
The Activision deal was probably supposed to play a big part in that but the future of that deal is now uncertain, what is certain is that it won't happen at the conditions Microsoft wanted (no COD at all on Playstation within 3 years, immediatly available only on GP day one).
An other point coming out of these results is the strong seasonality of the brand and their need to have a big title pushing sales for them during the holiday season, under these circumstances what is their big holiday season 2023 title? Do they have something else big planned outside Starfield and if not does it make sense to position that game as their next holiday season title even at the cost of an other delay? This point and the fate of the Activision deal will be huge things for them this year.