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[TheSeks]

Saw it on Reddit, and yeah: This dude probably lost his money and isn't getting a controller. Same with the others. But hopefully this company sinks and no one does business with this twitter dude ever again.

 

[Hoarr]

I thought this would hurt their brand, but this news isn't even staying exclusively in the gaming community anymore. It's #1 on reddit right now. They're probably going to sell tons of these to people who don't know better now.

Isn't the controller designed specifically for people with special needs? As far as PR goes, you could argue that this exposure through Penny Arcade is a good thing since today is the first time I've ever heard of the product, but it fits such a specific demographic that I don't necessarily think it's going to "sell tons" from this.

Fun read -- looking forward to seeing how this plays out throughout the day.

 

[flyinpiranha]

So does this douchebag actually own the company that makes the controller or is he just the front end (sales, PR, customer service)?

 

[MarkMan]

yeouch. i tweeted about this, getting a lot of funny responses lolol

 

[Neuromancer]

Wow what a douche.

 

[itsgreen]

So does this douchebag actually own the company that makes the controller or is he just the front end (sales, PR, customer service)?

Probably all of the above

 

[The Technomancer]

How...how...how do you get anywhere near actually producing a finished product and be that inept at dealing with customers?

 

[Relix]

*sips coffee*

Best way to start a morning... full of drama. BRING IT

 

[Shao Kahn Brewing a Stew]

From the controller twitter page

lol

So not only are the people behind controller douchebags but also their PR? Match made in hell (unless they are one and the same).

 

[Zomba13]

Isn't the controller designed specifically for people with special needs? As far as PR goes, you could argue that this exposure through Penny Arcade is a good thing since today is the first time I've ever heard of the product, but it fits such a specific demographic that I don't necessarily think it's going to "sell tons" from this.

Fun read -- looking forward to seeing how this plays out throughout the day.

Nah, designed for dudebros to be better at CoD. It's a happy accident that it can help handicapped people game.

 

[Darryl]

Isn't the controller designed specifically for people with special needs? As far as PR goes, you could argue that this exposure through Penny Arcade is a good thing since today is the first time I've ever heard of the product, but it fits such a specific demographic that I don't necessarily think it's going to "sell tons" from this.

Fun read -- looking forward to seeing how this plays out throughout the day.

I can see how it would be used for disabilities now. I don't see it advertised as such, though. It looks like a product made for people looking to get ahead in CoD, a demographic that I doubt cares about any of this.

 

[SilverLunar]

Costumer support seems pretty easy, be clear and talk politely to people ...

:/

 

[Dance Inferno]

As I posted in the thread gaming-side, everyone comes off poorly in this exchange. Dave (WITH A V!) comes across as a petulant manchild, the PR rep is just terrible, and the Penny Arcade dude appeals to his own authority. It's a clusterfuck of stupid.

You can't really call it an "appeal to authority" because he's not trying to convince someone of a point by pointing out that an authority figure holds his view. What he's doing is using his position of prominence in the industry (and let's face it, he IS important) to punish this overeager PR fuck. Good on him. That PR dude deserves everything that's coming to him.

 

[itsgreen]

Costumer support seems pretty easy, be clear and talk politely to people ...

:/

dec 17

 

[BattleMonkey]

How...how...how do you get anywhere near actually producing a finished product and be that inept at dealing with customers?

This guy probably had nothing to do with actually creating the controller. As mentioned already is this guy the head of the company too? If hes just the PR dude then hes basically kissing his job good bye.

 

[LiK]

Costumer support seems pretty easy, be clear and talk politely to people ...

:/

If he simply acted more apologetic for the delay, this would've been a nonissue. But he felt the need to insult the customer and talk down to him.

 

[Mazzo]

That's very sad. Even if your costumers are not polite, you should never treat them like that.

 

[Weenerz]

Haha, didn't realize he spelled his twitter handle wrong.

https://twitter.com/#!/cwgabriel/status/151577067576770560

 

[Neuromancer]

Yeah this guy's a idiot.

Demonstration from PAX 2011, link from the OT thread: http://www.youtube.com/watch?v=oIAQ4-TBC1A

:lol he admits it took him a week and a half 'to get used to it'

 

[oneHeero]

This was an awesome read, post more of the twitter info for us peeps @ work who cant view the drama.

 

[Talyn]

He also has the nerve to insult the PA site when their own site looks like a basic HTML slap job.

Hey now, his son worked hard to create that site.

 

[flyinpiranha]

Probably all of the above

Ha, probably.

Costumer support seems pretty easy, be clear and talk politely to people ...

:/

It really blows my mind sometimes how this can even happen in this day and age. Sometimes you have to just bite the bullet and understand that your customers can be the biggest assholes on the planet, but you just move on because whether that customer is an asshole or not is irrelevant, they are still a customer. There are polite ways to tell people to fuck off that don't deface your company and/or brand.

This guy sounds like a typical douche and I hope he does go down in a blaze.

 

[Zomba13]

That's very sad. Even if your costumers are not polite, you should never treat them like that.

Yup. No matter how horrible your customers are always be respectful and polite. In person and over the phone it can be very hard but via email it's easy because you have the time to read over what you've typed and make it nicer if it was mean.
I have no clue how this guy is the president of a marketing company.

 

[Jintor]

I can't believe PA basically slashdotted their own site with the rush of internet traffic.

 

[SpacePirate Ridley]

I dont know what the fuck this controller is, but this line from Gabe has to be fucking amazing:

I got an incredible email today from a Penny Arcade reader. Dave shared with me an email chain between him and Ocean Marketing (the folks behind the Avenger controller) Trust me when I tell you that this is one wild ride. I’m serious, Mr. Toad would look at this ride and just give a slow clap while shaking his head. I have tried to arrange this as best I can in chronological order. I’ve also removed email addresses and other private information. So let’s just jump right in, here is Dave’s first mail to Ocean Marketing:

And I want a gif of that right now.

 

[Neuromancer]

What a douche.

 

[Sho_Nuff82]

You can't really call it an "appeal to authority" because he's not trying to convince someone of a point by pointing out that an authority figure holds his view. What he's doing is using his position of prominence in the industry (and let's face it, he IS important) to punish this overeager PR fuck. Good on him. That PR dude deserves everything that's coming to him.

I'd be pissed if some meathead was using my name to shout down customers before his product even ships.

 

[R_thanatos]

Why ? it's basic knowledge to not getting arrogant to customer when you had troubles..there are so many sentences that could have been used to calm the situation.
Does this guy doesn't know that the best way to handle this is to appologize for the delay , tell the truth ( bad or not ) and brace for impact ? ( that's always better than turn people off , especially in this age where information spread so quickly )

 

[echoshifting]

Found another testimonial


More direct feed

I don't understand how you can be President of a Social Marketing organisation and have no fucking idea how social media actually works. Or have proper spelling and grammar. Or to at least know how to fucking talk to your goddamn customers.

hahaohwow.jpg

 

[WarMacheen]

Well, fuck this dude. Now I'm really not buying this ugly ass controller, that I wasn't buying anyway. I wish I could not buy it harder.

 

[Ezalc]

The meme train sure comes fast:

That whole exchange was extremely unprofessional. I know GAF usually condemns people calling for somebody to get fired, but this guy is a giant asshole and he seriously needs to be let go.

 

[Y2Kev]

I'm constantly surprised by this. Even in my workplace, adults just cannot spell or write. I can't tell if it is disregard for the communication form or the person receiving it, but I can't stand silly spelling mistakes, easy grammatical errors, and the like.

 

[Jintor]

I dropped a line to N-control, the dudes behind the Avenger controller. Hopefully Ocean Marketting doesn't control the press line on their site; I didn't see their name mentioned anywhere, but you never know. In any case, the controversy is currently 4th on the Google for "Avenger Controller", so... yeah. Good job, Ocean Marketting.

PS There's a "100% money back guarantee" on their website.

 

[h3ro]

More here.

 

[DonMigs85]

Yeah, even their Twitter handle is spelled wrong. Not the classiest PR outfit.

 

[elrechazado]

I'm constantly surprised by this. Even in my workplace, adults just cannot spell or write. I can't tell if it is disregard for the communication form or the person receiving it, but I can't stand silly spelling mistakes, easy grammatical errors, and the like.

y your so madd bro?

 

[h3ro]

I dropped a line to N-control, the dudes behind the Avenger controller. Hopefully Ocean Marketting doesn't control the press line on their site; I didn't see their name mentioned anywhere, but you never know. In any case, the controversy is currently 4th on the Google for "Avenger Controller", so... yeah. Good job, Ocean Marketting.

PS There's a "100% money back guarantee" on their website.

Let us know how that goes!

 

[LiK]

I'm constantly surprised by this. Even in my workplace, adults just cannot spell or write. I can't tell if it is disregard for the communication form or the person receiving it, but I can't stand silly spelling mistakes, easy grammatical errors, and the like.

Ditto

 

[echoshifting]

Are we sure this is an *actual* PR company? Do they have any other verifiable clients? They don't seem to have a real website.

 

[Dartastic]

yeouch. i tweeted about this, getting a lot of funny responses lolol

Hey MarkMan, do YOU know the mayor of Boston?

 

[echoshifting]

Hey MarkMan, do YOU know the mayor of Boston?

I thought everybody knew the mayor of Boston

 

[NervousXtian]

Love watching a good self-inflicted implosion.

Good times, good times indeed.

 

[FrontalMonk]

This was an awesome read, post more of the twitter info for us peeps @ work who cant view the drama.

Seconded. When Keeping It Real Goes Wrong, indeed.

 

[h3ro]

Hey MarkMan, do YOU know the mayor of Boston?

Na, but he's tight with KOF sensation Diego Umejuarez.

 

[Sickboy007]

money buys a lot and connections go even further. He’s a native Bostonian from Little Italy . Who are you again ?

I’m born and raised in Boston I know the people who run the city inside and out watch the way you talk to people you never know who they know it’s a small industry and everyone knows everyone.

he’s a customer unless you’re his boyfriend then you should side with the company not the customer. Be Careful

This guy deserves it all.

DROWN IN SHIT

 

[rakhir]

Haha, he cut his surname from @OceanMarketting twitter account

Kinda late, Mr Christoforo.

 

[SpacePirate Ridley]

Holy fuck, read all the PA emails.
This guy is a fucking prick.

Lol when he says
"I love penny aracade!"

I thought he was saying it sarcastically and he was going to finsh with "me to poop on" or someshit like that, but his response was only that and it suprised me even more.

 

[la flama blanca]

This is just what I needed for a day back to work.

 

[h3ro]

Has 4chan gotten a hold of this yet?

 

[LiK]

This guy deserves it all.

DROWN IN SHIT

He does not represent us Bostonians!