Redshirt
Banned
After at least 6 hours on the phone through multiple calls I'm not getting help me either. I have been back and forth with support since November. At this point I'm about to ask for digital refunds for both Forza and Ryse since MS is not honoring their promise. It's been a nightmare dealing with MS support for this case.
This time I spoke with Xbox support; not sure who I talked to last time, but I think I goofed somewhere along the line.
Anyway, they told me that the case was still open and someone would be getting back to me soon. I'll see.