This whole password and security setup has been more of a pain in the ass than I've ever had to deal with.
A couple of weeks ago, it reset everything, I had to come up with a new password, but I had to enter my old password first and it wouldn't recognize it. Once I finally figured it out, then they had me pick 5 security questions to answer. I finally get to where I can try this game out for the first time today, and it won't let me in until I tell them the last name of my favorite actor. I never even answered that as one of my security questions to start with. I don't have a favorite actor. How can I answer a question I don't have an answer for? I tried to call the toll free number, but they said all their agents are busy, call back later, and they hung up on me.