harriet the spy said:
Oh, come the fuck on, this is just as much Steam's fault as it is Paypal's fault. They got an email, didn't reply to it. As much as I dislike paypal, it is good that there is a dispute system asking for information from both seller and buyer. That steam didnt bother to reply to paypal's inquiry is entirely steam's fault. I know it's probably a computer behind that email, but it does not change a thing.
Threatening because paypal closed a dispute, while the customer had no say in how to change that? How fucking stupid is that? Not letting the customer pay with another means of payment?
At the end of story, paypal fucked up, but steam is the one fucking up their customer.
Honestly, if it came to a 'Paypals word versus Valves word' that such an email was ever sent by PayPal, I wouldn't side with PayPal.
There are a LOT more horror stories regarding PayPals business methods than Valves.
Certainly in my experience with online transactions, companies suspecting fraudulent payments on an account tend to contact
the customer and ask if they in fact made that payment rather than the
vendor to ask if someone tried to buy something.
EDIT:
harriet the spy said:
edit: as much as i dislike paypal, i don't even see how they did much wrong here. Because of security reasons, they didn't go through with a transaction. They contacted both customer and seller. Seller didn't reply, got fucked. Seems completely fair to me. The one thing which is stupid is that they don't let disputes be reopened. Seems much less serious than not letting someone change their payment options.
I mean, read the timeline of events:
29th June - PayPal chargeback a transaction (ie stated it was a fraudulent transaction)
10th July - Customer finds out the transaction was chargebacked.
...really, PayPal? Wait 2 weeks before letting someone know their account has been suspended for suspected fraud? :/
EDIT2: In fact, rereading it, it doesn't seem like PayPal made any effort whatsoever to notify the customer about this, he only found out about it when Valve locked his account.
That's not how I would want anyone conducting financial transactions on my behalf to behave.