Kally: Hi, my name is Kally. How may I help you?
<me>: Hi there. I was just transferred to Level2 support to solve a problem and after waiting for a little over an hour in queue, I got "Status: Canceled
There are no advisors available to chat with you right now. Please try again later."
Kally: Hi
Kally: Sorry for late response.
Kally: Sorry for the inconvenience caused to you so far.
Kally: I really apologize for it.
<me>: That's okay, I'd just like to get my problem resolved ASAP
Kally: Please allow me a minute, while I have a look into your last history.
Kally: Please provide me the incident number for the last con history.
<me>: I didn't receive an "incident number" at any point, the support tech just told me he'd transfer me to Level2 support and I was automatically re-queued.
Kally: Ok
... waited a minute to no response and then started typing:
<me>: The basic problem: I have an EA account, <email1>. I used it to play Burnout Paradise on Xbox Live in Fall 2009. I went to play Dead Space 2 today on PC, realized I don't remember the password for the account, and I do not have access to the email account. I am looking to reset the password for that email address. I was asked to provide my birthdate for the first tech, I gave it to him--<my birthdate>
Kally: Please allow me a minute.
Kally: Are you able to receive emails on this email address: <email1>
<me>: No, as I stated, I do not have access to that email account anymore.
Kally: Ok.
Kally: Please try to login into your game using the ea account address:: <new temporary email that i used to sign up to talk to support>
<me>: ... I don't think you understand what I'm asking here. I am able to login to games using my current email address. This is an account I created today specifically because of the problem with my old account. I am looking for access to my old account.
Kally: Yes, I understand that you are not able to login into your game using the old account and you also not able to receive emails on this email address.
Kally: Ok, please provide me the date of birth listed into your old account.
<me>: As I said above (I have already provided this information to you): <my birthdate>
Kally: I really apologize for it.
Kally: I understand that this is really disappointing.
Kally: Unfortunately, your provided date of birth doesn't match with the account's date of birth.
<me>: Okay, then I'm guessing that no date of birth was entered for the original account? Or that the default (January 1st) is listed? I don't know why I would have done that, by my date of birth is in fact <date of birth>. The previous tech escalated me to Level2 support when I provided my date of birth.
Kally: Ok.
Kally: Please allow me a minute.
... waited about 5 minutes...
Kally: Please allow me 2 more minutes.