EDIT: People have bad experiences in pretty much any store, supermarket, online store... Yes, there's a huge amount of complaints here, and yesy management of these chains and their relations with suppliers need to be vastly improved but mistakes happen from time to time. Jeez, the Council emptied my bank account due to a human error a few months ago (calimed over £900 as tax I owed them). Yes I was pissed (like I would be with GAME if I don't get my ME:3 pre order), but they dumped it back into my account after a few hard days and I accpeted the apology I got. If I don't get my pre-order for any reason, I'll wait and pick it up elsewhere. It doesn't mean I won't shop at GAME anymore...