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WOW OMG: Steam is refunding No Man's Sky even if you played more then 2 hours
- Thread starter Tony Iron Man Stark
- Start date
Deaf Spacker
Memb
Agreed, why are games any different?
SolidChamp
Banned
You're absolutely wrong about me. 100%
I wasn't indicating that any one person in this thread is wrong for wanting a refund. Of course people who abuse the system won't come forward.
"Dur hur, I like the game and played for 112 hours, but gee whiz, think I want a refund."
Who the hell is going to admit to wanting a refund after actively playing and enjoying the game.
I just said, those people KNOW who they are.
People refunding for a broken product and experience are well within their right.
Not yet. Working on it. I only played about 5 hours the first night. I was very bored, and started to suspect in that time that I'd kinda experienced what the game has to offer (go shoot rocks on differently colored planets).
Crazy that so many are feeling blatantly ripped off. My initial impressions way back when this was first shown was that it looked boring as hell and certainly wasn't my cup of tea gameplay wise.
But all the relentless hype kinda forced me to think for people who are interested in exploration and an 'infinite' amount of gameplay variations this would be some kind landmark release for this gen.
What a colossal fucking disaster.
But all the relentless hype kinda forced me to think for people who are interested in exploration and an 'infinite' amount of gameplay variations this would be some kind landmark release for this gen.
What a colossal fucking disaster.
Tony Iron Man Stark
Banned
Go back and get your money.
If that what you think then I apologise but I responded with an edited pistol on the last page outlining where my point came from. I feel the edited post explains my feelings adequately and I hope you can see where my posts were coming from.
Your absolutely correct that people will abuse the system and it's something I've agreed with you on. Those people are horrible if they've not had a genuine issue with the game. Even so we will will never know of they did or didn't.
DeadOnions
Member
As I bought it physical I was going to trade it in but Game are only offering £18 and at that price I might as well wait for updates.
Do it. It seems thats the way people are getting refunded. Good luck.
Deaf Spacker
Memb
What about CEX?
CEX will give £31, so GAME will match that +£1, so £32.
The price has dropped and will continue dropping. There's thousands of copies in our systems now. Our shop is over run with them.
Get in there fast or do what he said above
Keep your head up.
ChillyBilly
Member
I put in for a refund last night and got one. Total time played was just over 3 hours. Took them about an hour to approve the refund.
The funds are currently pending in my Steam wallet.
The funds are currently pending in my Steam wallet.
Ask for a refund? Did you buy it from Game?
joshlpaige
Neo Member
I just finished chatting with a different agent and he refunded the money back into my account. If you feel like you aren't happy with what you've purchased, please don't take the first no as law.
Suzushiiro
Banned
On one hand, there are people who are going to take the refund because they were legit disappointed by the game and people who are going to take the refund because they can, despite being okay with the game as it was. The latter group is kinda shitty, regardless of how much time they put in, but depriving the former of the ability to get their money back just to keep the latter form exploiting that ability is even shittier.
Beyond that, I think time invested becomes irrelevant if the game flat-out doesn't have major features it was advertised as having. This isn't like other cases of post-release backlash such as AC Unity, Mass Effect 3, Arkham Asylum PC, or even Colonial Marines, where the content/features that were promised existed, just in a shittier form than people hoped/were lead to believe. This is like if Unity talked about the co-op multiplayer piece pre-release but never actually put it in the game, or if Mass Effect 3 faded to black and went "LOL THAT'S THE END BYE" when you landed on Earth for the final battle (which would maybe have been an upgrade but still you get what I mean.) Blatant false advertising is blatant false advertising, regardless of how much people liked the product that was delivered, and laws are pretty clear about how that can be punished. Not surprising that at least Sony/Steam (maybe also Hello Games?) are covering their asses by just letting whoever wants a refund get a refund.
Beyond that, I think time invested becomes irrelevant if the game flat-out doesn't have major features it was advertised as having. This isn't like other cases of post-release backlash such as AC Unity, Mass Effect 3, Arkham Asylum PC, or even Colonial Marines, where the content/features that were promised existed, just in a shittier form than people hoped/were lead to believe. This is like if Unity talked about the co-op multiplayer piece pre-release but never actually put it in the game, or if Mass Effect 3 faded to black and went "LOL THAT'S THE END BYE" when you landed on Earth for the final battle (which would maybe have been an upgrade but still you get what I mean.) Blatant false advertising is blatant false advertising, regardless of how much people liked the product that was delivered, and laws are pretty clear about how that can be punished. Not surprising that at least Sony/Steam (maybe also Hello Games?) are covering their asses by just letting whoever wants a refund get a refund.
Xaero Gravity
NEXT LEVEL lame™
Damn, was that a meltdown I see? No Man's Sky is destroying lives at this point.
ChelseaLoveX
Neo Member
No one because it's a bad game. Anyone who says they are "OK" with the fact that they paid $60 for this game is clearly delusional. Literally lost in "La La Land" in their heads.
Flying Toaster
Member
I do agree with the refund me because I am mad at hello games or I am bored people as abusing the system. The issue with this situation is there are extreme deniers of issues and extreme haters of the entire situation with almost no middle ground. I knew what I was getting into with NMS I understood that I had to go in knowing the game might be shallow and simple but it also might be epic.
I loved Spore and that was a hot mess.
People coming down on the poster with 50 hours played and getting a refund need to read his posts tgrou9tge thread before getting pitchforks and torches. People coming into this thread to shit on NMS just because need to read about why the majority are refunding and not jump on the refund bandwagon just to spite a company.
Also it is telling that Sony is offering digital refunds of this game. I sincerely believe if they feel the need to back down on the no digital refund policy then they also agree there is an issue.
I loved Spore and that was a hot mess.
People coming down on the poster with 50 hours played and getting a refund need to read his posts tgrou9tge thread before getting pitchforks and torches. People coming into this thread to shit on NMS just because need to read about why the majority are refunding and not jump on the refund bandwagon just to spite a company.
Also it is telling that Sony is offering digital refunds of this game. I sincerely believe if they feel the need to back down on the no digital refund policy then they also agree there is an issue.
Veggy
Member
I put in for a refund last night and got one. Total time played was just over 3 hours. Took them about an hour to approve the refund.
The funds are currently pending in my Steam wallet.
lol my ticket has been open for almost 15 hours and still no reply
The UK struggle is real
Lol, savage but true
ChillyBilly
Member
Honestly, I was shocked that it was refunded so quickly. I was expecting to either be denied or have it take a couple days.
sazzy
Member
why are you so conflicted over someone else's game, or decide for them if they've had their moneys worth?
it seems as of you're enjoying the game. is anyone forcing you to return it and get a refund?
I find it funny that only in the game industry where consumers buy games that where promises not delivered, released in broken state, incomplete, and with features and services scaled back would call their consumers thieves. In any other industry and retails details if a product failed to work as advertise after 50hrs say for example TVs,Dvd,Phones, and so on with the expectation of many more hours. Most retail and industry don't tell you you got your money worth. They say you got a DEFECTIVE product. They refund, exchange, or he'll even pay to fix it for free. Only in gaming industry where product fail to deliver and become unplayable ie broken after a set amount of hours and consumer want answers or their money back they are call thieves.
I traded it in a couple of days ago when the buy price was still 36 pounds. I told the guy at the counter 'I bet you've been getting this one a lot' and he told me 'too many, it's gonna drop like a rock' lol. I got in just in time.The price has dropped and will continue dropping. There's thousands of copies in our systems now. Our shop is over run with them.
Get in there fast or do what he said above
Haha we are swamped with them atm. It seems it'll be a Fifa situation where we can't get rid of them lol. Price will absolutely plummet soon.
Castef
Banned
"Yees"
koji kabuto
Member
What cluster of fuck this thing turned to be.
1- Sony-Steam-GOG- Amazon etc should just pull the game down and not sell any more copies.
2- All the E3 media and trailers should be removed from steam/psn because it's a big part of the problem.
3-HelloGames to patch the shit out of this Alpha/early access game and at least stop the crashes.
4- Adjust the price to $19.99 than put it back on steam /psn etc
Edit :I could just ad an official apology from HelloGames and explanation of What fuck happened ?
1- Sony-Steam-GOG- Amazon etc should just pull the game down and not sell any more copies.
2- All the E3 media and trailers should be removed from steam/psn because it's a big part of the problem.
3-HelloGames to patch the shit out of this Alpha/early access game and at least stop the crashes.
4- Adjust the price to $19.99 than put it back on steam /psn etc
Edit :I could just ad an official apology from HelloGames and explanation of What fuck happened ?
That's what I'm feeling. It should be pulled, fixed and put back on with a lower price tag as a gesture of good will.
MR ARCADE FOREVER
Member
You forgot number 5
Ban Sean Murray to an intergalactic prison for fake advertising
UserNameStolen
Member
This should have been done within the first week. What a mess.
Chobel
Member
Soon
Castef
Banned
OT: regardless of this particular situation, Amazon runs a spectacular customer service.
Sleight of Jam
Banned
Dude you can get a refund from Game, I walked in and got one. Check their website they accept refunds and the game doesn't have to be sealed you just need the original receipt. They will argue that they can only take sealed, but just show them the statement off their own website. Don't settle for trade in, get your money back.
MrCookiepants
Member
If only someone could refund the time you wasted playing it.
OneLastSpartan
Banned
I am trying this right now. I was so pissed when I bought it digitally and played it. If I can get my money back that would be amazing.
I get Shahid's emotional investment in NMS is a lot stronger than even its most spirited supporters can muster up, but calling people thieves for having truly legitimate reasons for requesting a refund and trying to hide behind the whole "but it's art!!!" excuse is way out of line. People bought a product that you can find just as easily as copies of Madden 17, not a one-of-a-kind Van Gogh.
SolidChamp
Banned
This is all exceptionally on-point and fair. As someone who has enjoyed the game for what it is (a pretty walking simulator), even I can wholeheartedly agree with this.
So subjective opinions are worth absolutely sweet fuck all and have nothing to do with it? People aren't allowed to enjoy what they paid for now?
They do, no questions asked, refund given back with a simple "The game crashed and hard locked my PS4." Never tried to get a refund on a game before through them I wonder if they just do this on the regular anyway.
In the end it does bother me because Amazon takes the loss? But at least Hello Games at some point will be forced to buy back. In any event I shouldn't have to pay for something that doesn't work and I'll just end up buying a game from a more deserving dev.
Games have fanboys, vacuums don't
(okay, so there are those Dyson shills but you get my point ).
).No idea, but I never played the game anyway. I played for a couple of hours on the first planet and decided to wait until more content was patched in before continuing. Had Hello Games or Sony announced anything, I still would have continued to patiently wait, but after seeing all of the bug issues in this thread and still the complete silence, I decided to refund the game based on principle.
Dreams-Visions
Member
yes
and yes. Might I recommend Starbound for those of you still looking for a way to scratch the exploration itch? Or Elite: Dangerous if you don't mind a slightly slower game with the best combat in the genre. Support good games that deliver on their promises and remain transparent. Don't support thieving companies who refuse to even features they allowed gamers to *think* were coming as late as days before launch.
I still can't believe these sommbitches haven't said anything. How did they think it was okay to just not address any of this? If they had said, "sorry guys, we're working hard on xyz features and we expect them to be in an upcoming patch. Hang tight and enjoy NMS until then! It's gunna b awesomezooors!" there would be no refunds going on because people would have stayed patient, by and large. Instead, the respect, integrity and trust people gave them has been forever lost, like the ending of the game. I just hope this doesn't sour people on indies.
and lol @ the apologists using 50 hours as a straw man and hill to die upon.
Some of this could happen. I believe Arkham City was pulled for PC like a week or two after launch when the bugs were too much to be acceptable. Taking people's money like this and NOT issuing some sort of statement of clarification is not acceptable and cannot be. Sony, Valve or whomever needs to become a proper advocate for the customers and demand answers.