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[shiba5]

I traded it in a couple of days ago when the buy price was still 36 pounds. I told the guy at the counter 'I bet you've been getting this one a lot' and he told me 'too many, it's gonna drop like a rock' lol. I got in just in time.

I got $30 for it from GameStop last week. Guess I beat the rush.
For those who say "just wait for a patch" let's take a look at Just Cause 3 on PS4. Every patch has made that game run worse to the point that it's a slide show any time there's a gun battle. The dev has seemingly completely abandoned the PS4 version and thrown their hands up. So I have a game that I finished (before it got completely borked) that is now practically unplayable.
I have no confidence that Hello Games will fix their game any better than Avalanche fixed JC3.

 

[Rapscallion74]

Apparently, the word is getting around:

No Man’s Sky refund: Players confirm PS4 and Steam refunds on No Man’s Sky Reddit

'No Man's Sky' Refunds: Steam, Sony, Amazon Offer Refund To Players, No Matter How Long Game Was Played

No Man’s Sky Players Get Refunds From Major Retailers

No Man’s Sky refunds being offered by Steam, Amazon US and Sony

Amazon, Sony, and Steam Refunding No Man's Sky Regardless of Your Play Time

No Man's Sky gamers in line for PS4 and Steam refunds

'No Man's Sky': Steam, Sony, And Amazon Begin Issuing Refunds, Regardless Of Play Time

Ex-Sony Employee Questions The Morality Of No Man's Sky Refund Claimants

No Man's Sky Refund Guide: How To Get It On Steam And PSN

Steam allows No Man's Sky refunds regardless of playtime

Sony Reportedly Refunding Some No Man's Sky Players

No Man's Sky Players Are Getting Refunds On The Game From PSN And Steam

Steam Is Accepting No Man's Sky Refunds By Users With More Than 2 Hours Of Playtime

No Man's Sky PC players receiving Steam refunds through support system

No Man's Sky users report getting refunds on Steam, Amazon and PlayStation Network

No Man's Sky Refunds Being Offered Beyond Two-Hour Limit

No Man Wants to Play No Man's Sky!

No Man’s Sky fails to impress gamers; Amazon US, Sony and Steam reportedly fulfil refund claims

No Man’s Sky Refunds Are Being Offered by Steam and Sony Regardless of Playtime

How to Get Refund for No Man’s Sky on PC and PSN

 

[LookAtMeGo]

What a disaster.

The "Sony giving refunds regardless of playtime" is utter bullshit though.

 

[TatteredHat]

Good, if a game is broken it shouldn't be sold to customers. Doesn't matter if it breaks after 1 minute of gameplay or after 100 hours of gameplay.

 

[TheSpoiler]

What a disaster.

One of the best things to come of this is a revamped refund system by Sony, and a warning call to developers.

The good news for developers is that so long as you keep it honest and communicate with your consumers as you should be in the first place, you are golden! If you aren't, too bad.

 

[Stuart444]

snip

And what of the other reason listed? Do you feel like people shouldn't be allowed a refund even if they suffer crashes like the picture in the op showed (crash every 10 - 30 minutes) making the game unplayable?

An open world sandbox game may not have this stuff noticeable first. Like said, spending most time in the starter systems and nothing happened but the deeper you go into the game, the more the crashes happened to the point that the only way to play the game again would be to delete your save and start a new game.

Do you believe people shouldn't be allowed a refund if this happens to them?

Patches may be a thing but people are entitled to a product that works without waiting weeks in hopes of a patch coming because then you are stuck with a product that isn't working. If a product becomes unplayable through no fault of your own then you would be entitled to a refund.

 

[BouncyFrag]

It wasn't, it was entirely scripted and all of it is still in the files for everyone to see.

Thanks. I didn't know that. This game...

 

[Air Zombie Meat]

Heavily scripted e3 demos aren't that unusual. The thing that makes it worse here is that he went out of his way to say that it wasn't.

 

[Karak]

Why not edit your first post with the crash info, should stop all of those type of post.

Ya lol. A bit helpful that. Thankfully its been done now

 

[LookAtMeGo]

One of the best things to come of this is a revamped refund system by Sony, and a warning call to developers.

The good news for developers is that so long as you keep it honest and communicate with your consumers as you should be in the first place, you are golden! If you aren't, too bad.

Whats the revamped refund system? I couldnt get one. I'd like to get one.

 

[TheSpoiler]

Heavily scripted e3 demos aren't that unusual. The thing that makes it worse here is that he went out of his way to say that it wasn't.

The steam page actually has the E3 demo, and while it's a small thing, there are physics not present in the game used in the video (animals interacting with foliage, as seen by the rhino thing moving the trees while he chases an animal).

There's a few more things in the trailer, I think.

Whats the revamped refund system? I couldnt get one. I'd like to get one.

Sorry, I meant in general. Like this would hopefully get Sony to revamp it.

 

[lt519]

I actually found out about it through the Inquisitor article in my Google Now cards which linked to GAF.

 

[Bruce Springsteen]

I got my refund from PSN customer support a couple nights ago.

50+ hours of playtime.

Not surprised to see Steam doing the same thing.

edit: Since nobody wants to read threads anymore:

You spent 50 hours of your life with something and wanted a refund on it? You mention crashes, ok, but you put up with it for 50 hours

My brain can't comprehend this

 

[DR2K]

You spent 50 hours of your life with something and wanted a refund on it?

My brain can't comprehend this

Replace game with product you see people return in stores after a while that no longer works correctly or has diminishing use. You'll be shocked how quickly your brain snaps and adjusts to the concept.

 

[LookAtMeGo]

Sorry, I meant in general. Like this would hopefully get Sony to revamp it.

Ahhh. Yeah hopefully.

 

[Rapscallion74]

You spent 50 hours of your life with something and wanted a refund on it? You mention crashes, ok, but you put up with it for 50 hours

My brain can't comprehend this

You clearly haven't been following. It's not that he "put up with it" for 50 hours. It was that his problems didn't begin to occur until close to the 50 hour mark.

 

[Deleted member 752119]

You spent 50 hours of your life with something and wanted a refund on it? You mention crashes, ok, but you put up with it for 50 hours

My brain can't comprehend this

For some the crashes didn't start until 50+ hours. There seems to be some glitch where people start getting crashes when they've explored a certain amount of content.

 

[Venom Fox]

Whats the revamped refund system? I couldnt get one. I'd like to get one.

But you just complained about Sony giving refunds because of the time players have spent playing. Try phoning them or live chat.

You spent 50 hours of your life with something and wanted a refund on it? You mention crashes, ok, but you put up with it for 50 hours

My brain can't comprehend this

The game started crashing after 50 hours. Post 29 on the first page.

 

[Not Spaceghost]

You spent 50 hours of your life with something and wanted a refund on it? You mention crashes, ok, but you put up with it for 50 hours

My brain can't comprehend this

He had the PS4 version, isn't it completely reasonable to think he was never going to be able to get a refund and continued playing in order to at least feel like he didn't waste his money? Or that the game didn't start experiencing technical issues right away?

 

[Bruce Springsteen]

You clearly haven't been following. It's not that he "put up with it" for 50 hours. It was that his problems didn't begin to occur until close to the 50 hour mark.

So the 50 hours prior to the crashing was worth nothing ?

 

[Lagamorph]

Apparently, the word is getting around:

No Man’s Sky refund: Players confirm PS4 and Steam refunds on No Man’s Sky Reddit

'No Man's Sky' Refunds: Steam, Sony, Amazon Offer Refund To Players, No Matter How Long Game Was Played

No Man’s Sky Players Get Refunds From Major Retailers

No Man’s Sky refunds being offered by Steam, Amazon US and Sony

Amazon, Sony, and Steam Refunding No Man's Sky Regardless of Your Play Time

No Man's Sky gamers in line for PS4 and Steam refunds

'No Man's Sky': Steam, Sony, And Amazon Begin Issuing Refunds, Regardless Of Play Time

Ex-Sony Employee Questions The Morality Of No Man's Sky Refund Claimants

No Man's Sky Refund Guide: How To Get It On Steam And PSN

Steam allows No Man's Sky refunds regardless of playtime

Sony Reportedly Refunding Some No Man's Sky Players

No Man's Sky Players Are Getting Refunds On The Game From PSN And Steam

Steam Is Accepting No Man's Sky Refunds By Users With More Than 2 Hours Of Playtime

No Man's Sky PC players receiving Steam refunds through support system

No Man's Sky users report getting refunds on Steam, Amazon and PlayStation Network

No Man's Sky Refunds Being Offered Beyond Two-Hour Limit

No Man Wants to Play No Man's Sky!

No Man’s Sky fails to impress gamers; Amazon US, Sony and Steam reportedly fulfil refund claims

No Man’s Sky Refunds Are Being Offered by Steam and Sony Regardless of Playtime

How to Get Refund for No Man’s Sky on PC and PSN

No mention of gog.com
Maybe they'll see the trend and realise it's futile to go against it.

 

[BreezyLimbo]

You spent 50 hours of your life with something and wanted a refund on it? You mention crashes, ok, but you put up with it for 50 hours

My brain can't comprehend this

?

Nothing wrong with refunds. Hell, most retail stores offer 90 days before you can return something. And until now, returning electronics because of dissatisfaction or because they don't work was a pain.

There shouldn't be an arbitrary limit on how much you can play a game before you return it, simple as that.

 

[Castef]

Some developers are completely out of touch. Some. Thankfully, they are starting to expose themselves.

And now he blocked me.

Then tweeted:
"So someone was trying to argue that spending 50 hours in a game, then refunding it, isn’t equivalent to theft"

Quality Twitter user.

 

[Xaero Gravity]

Heavily scripted e3 demos aren't that unusual. The thing that makes it worse here is that he went out of his way to say that it wasn't.

And yet people will still say he was simply misinformed.

 

[Diancecht]

So the 50 hours prior to the crashing was worth nothing ?

You bought a new tv. It worked for 50 hours, now it doesn't. Are you ok with it?

 

[LookAtMeGo]

But you just complained about Sony giving refunds because of the time players have spent playing. Try phoning them or live chat.

I complained about it being bullshit because I cant get one. Bullshit as in not true. Sony is not just handing out refunds to everyone.

Ive tried chat twice now.

 

[Venom Fox]

I complained about it being bullshit because I cant get one. Bullshit as in not true. Sony is not just handing out refunds to everyone.

Ive tried chat twice now.

Yeah figured that. Maybe link them to reddit and GAF. People have posted transcripts so they can't deny they aren't giving refunds. Also just keep trying!

 

[Wickerbasket]

So the 50 hours prior to the crashing was worth nothing ?

If I use a TV for 50 hours and it breaks, should I be able to get a refund or do I owe the store something for the time I used it?

The product wasn't fit for use, maybe they should be compensating him for the 50 hours he wasted on their broken product.

 

[MarineMountie]

I complained about it being bullshit because I cant get one. Bullshit as in not true. Sony is not just handing out refunds to everyone.

Ive tried chat twice now.

Depends on what customer service rep you get. Keep trying and you will get one. If myself and 6 of my friends have been able to get one when we were never able to get one before for other games, then there is definitely something to this for Sony.

 

[Sun Bather]

So the 50 hours prior to the crashing was worth nothing ?

Yes? But obviously he would like to continue playing it, and with hello games not bothering to communicate anything, he decided to try and get a refund. Luckily for him, Sony agreed that this was a reasonable reason to get a refund.

Amazing how hard this is for some people to understand. If you feel like you would put up with such crashes, after 50 hours, that's cool. But fucking lol at calling out other people, who don't.

 

[Rapscallion74]

So the 50 hours prior to the crashing was worth nothing ?

What does playtime matter if a product is broken? He cant play it any more. He can never finish it. Are you really that obtuse?

No mention of gog.com
Maybe they'll see the trend and realise it's futile to go against it.

GoG will only refund if the game is broken and they cant resolve it.

 

[ash321]

I complained about it being bullshit because I cant get one. Bullshit as in not true. Sony is not just handing out refunds to everyone.

Ive tried chat twice now.

Just try live chat till you meet a nice cs guy/gal.
Already got my refund on GOG like 2 days after the game released (GoG' s custommer services don't work on Saturday and Sunday)

 

[Bruce Springsteen]

I guess because video games aren't an art and more of a tool, I can see why the gadget to game experience can be similar

 

[Lagamorph]

GoG will only refund if the game is broken and they cant resolve it.

Given that the game needs developer patches I'm not sure what GoG think they're going to be able to do to resolve it.

 

[Wickerbasket]

I guess because video games aren't an art and more of a tool, I can see why the gadget to game experience can be similar

What are you talking about?

Video games are a product being sold to consumers. Being functional is the bare minimum to be expected really.

 

[Ambient80]

If I use a TV for 50 hours and it breaks, should I be able to get a refund or do I owe the store something for the time I used it?

The product wasn't fit for use, maybe they should be compensating him for the 50 hours he wasted on their broken product.

It's amazing how anti-consumer some consumers are.

 

[BreezyLimbo]

There shouldn't be a limit at all though. I spent 80 hours in the game only to have it crash the system over and over again and Kyoufu spent 50 hours. Problems can arise at any time.

Woops, I forgot the 'n't' part of should.

 

[ash321]

I guess because video games aren't an art and more of a tool, I can see why the gadget to game experience can be similar

I can bought a giant painting at Walmart, hanging it in my room for like half a month and return it. And it even easier than return this mediocre game.

 

[Venom Fox]

Woops, I forgot the 'n't' part of should.

Haha I'll edit lmao.

 

[LookAtMeGo]

Given that the game needs developer patches I'm not sure what GoG think they're going to be able to do to resolve it.

The guy on the Playstation live chat told me to initialize my PS4 to help resolve the issue. Lmao, wipe my HDD of all my games and saved files. Just so I can play NMS without it crashing non stop. Highly doubt that would fix my problem. Wtf kind of advice is that?

 

[Lagamorph]

The guy on the Playstation live chat told me to initialize my PS4 to help resolve the issue. Lmao, wipe my HDD of all my games and saved files. Just so I can play NMS without it crashing non stop. Highly doubt that would fix my problem. Wtf kind of advice is that?

Some people on GoGs own forums are reporting that they've been given the response "Please wait for the developer to release more patches" when they asked for refunds. As you'd expect, people aren't too happy at GoG seemingly trying to shirk off their own 30 day guarantee. It stinks of just trying to delay the time past the 30 days since the launch of the game.

 

[Venom Fox]

The guy on the Playstation live chat told me to initialize my PS4 to help resolve the issue. Lmao, wipe my HDD of all my games and saved files. Just so I can play NMS without it crashing non stop. Highly doubt that would fix my problem. Wtf kind of advice is that?

It's that automated advise they give. Move on to the next rep and just say you've done all that, re installed and it's still crashing. That way you've followed official advise and there's nothing more that can be done.

It's bullshit. I reckon they give that advise just so people do it and hopefully give up trying to get a refund because it takes ages to do a full reset.

 

[Xisiqomelir]

Successfully acquired my Shahid Kamal block! My offensive Tweet:

Or simply a consumer exercising a right? Or do we not like consumer rights the way we do like review embargoes?

 

[Castef]

For what is worth - take this with a grain of salt - a PS4 user in Italy has been told by Sony support to "contact Hello Games".

Seems a bit weird to me.

(details here, in italian)

 

[LookAtMeGo]

It's that automated advise they give. Move on to the next rep and just say you've done all that, re installed and it's still crashing. That way you've followed official advise and there's nothing more that can be done.

Thanks. Will do.

 

[Ultryx]

I sent a support ticket and opened an actual help ticket, instead of getting the automated bullshit. What a fucking waste that option was.

Still waiting for a reply on my ticket. I fully expect it to take weeks lol.

 

[LogicStep]

Wonder how long it will take to hear back from them? I don't know if I will get it but I mentioned the marketing, what the devs promised, and what's shown on videos and how I played thinking maybe the things will show up if I played a little more. I put 10 hours into the game but I haven't touched it in like a week. Would be great to get it back. I'm never preordering a game on steam again. I'll wait for reviews and impressions.

 

[ash321]

Successfully acquired my Shahid Kamal block! My offensive Tweet:

Who the heck is this guy ?

 

[bj00rn_]

snip

Wow, this is a goldmine.. Here are a few twitter quotes from the ex-Sony guy who secured the NMS PS4 deal:

If you’re getting a refund after playing a game for 50 hours you’re a thief.

We’re not talking about a consumer product in the factory sense. We’re talking about a work of art. You can’t just treat it like a widget.

How long do they need, 5 billion hours?

 

[FloatingDivider]

For what is worth - take this with a grain of salt - a PS4 user in Italy has been told by Sony support to "contact Hello Games".

Seems a bit weird to me.

(details here, in italian)

This seems to be the standard modus operandi for European PSN and it's batshit insane.