Just keep trying. Hopefully a nice helpful guy/girl will come along and help. It sucks but don't ever give up. That's what they want you to do.
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WOW OMG: Steam is refunding No Man's Sky even if you played more then 2 hours
- Thread starter Tony Iron Man Stark
- Start date
The crashes weren't happening early on and he was enjoying it, only as he started going further out the game started shitting itself every 20 or so minutes.
VlaudTheImpaler
tl;dr
lol, that's the first thing that came to my mind after reading that tweet.
Yeesh, what a scummy thing for someone of Sahid's stature and position to do. I expect that kind of kneejerk reaction from a lot of others around here but you would think that someone in his position would have thought things through before tearing into a person whom he doesn't even know and apparently for an issue of which he hasn't even done his research on... And come to find out it's to protect his own investment... This entire situation stinks. I wonder if it was him then that is encouraging/advising HG not to talk?
Anyway, I just got up and only read a couple pages from where I left off last night, what did I miss?
Rapscallion74
Banned
Who knows? There is a thread for this on the GoG forums. Some people there are not happy about not being able to get refunds. They even have their own fanboys/white knights defending anti-consumer practices, lol.
https://www.gog.com/forum/no_mans_sky/steam_refunds_regardless_of_playtime
Exactly Sony indie relations exec basically. He's always seemed quite nice but today he just lost all respect for everyone.
Kyoufu you don't need to defend yourself. Obviously that guy being the ex Sony indie guy has a crush on NMS as he was directly involved with it. He's just sour. It wouldn't surprise me if he deletes his tweets in a couple of days.
That's bullshit. By EU regulation, your person to contact when a product is faulty/defective is the seller. They either have the option to replace it, repair it, or issue a refund.
VlaudTheImpaler
tl;dr
Yup, again, if anyone from the EU is requesting a refund, try sending this link along with your request.
http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
Rapscallion74
Banned
Yeah, read some of those tweets. That guy came off as being a serious sack of shit. Wonder what his GAF name is?
WickedLaharl
Member
https://twitter.com/shahidkamal/status/769913167652786176
Haters AND anime?! I think i can understand the blocks.
Haters AND anime?! I think i can understand the blocks.
OrbitalBeard
Member
Man, this is pretty crazy. On one hand, I feel asking for a refund after playing a game for dozens of hours is kind of scummy on the part of the consumer. On the other hand, this entire project feels kind of scummy, so I guess I understand why someone would ask for their money back, regardless of how long they played.
You're being ridiculous. Murray knew he was lying. Look at some of the shit that was said. He claimed they were recreating their periodic table to allow for a wider range of lighting effects as light was refracted by elements in the atmosphere using their real-time physics engine. That is utter horseshit and clearly didn't exist at any point.
Even if they weren't maliciously lying, who cares? Should HG get a pass on defrauding customers by misrepresenting the game because Murray was too stupid to release a 15 person team couldn't put together a game, based on their promises, that even the biggest AAA devs couldn't get done on a damn near endless budget? A customer's job isn't to feel empathy for a company that released a product completely different from the one advertised. Even if you did have "faith" in them, they've hung you out to dry anyway by going into hiding and ignoring the deceptive marketing entirely. There's nothing to support about Murray or HG. Fuck em.
Shahid.
VlaudTheImpaler
tl;dr
I remember getting called mean things for calling this a movement.
Wow, Shahid is damn lucky he doesn't work at Sony anymore. Outbursts like this would have gotten his ass tossed out the door by this time tomorrow.
He left Sony to work on game development.
WrenchNinja
Member
Hopefully his game isn't as broken as nms
Stone Ocean
Member
You buy a car, you enjoy your time with it, it has some kinks but nothing you can't handle. Then after 20 miles it basically breaks down and explodes.
But hey, you rode 20 miles in it.
Seriously. People just don't want to understand the context of this situation. Abuse will happen but it seems the majority is genuinely unhappy people.
*Edited because of confusion caused by twitters shitty conversation loading.*
And the worst thing is, you can't even claim on the insurance because you'll be banned from driving forever more...
WickedLaharl
Member
Shahid is stabbing us in the back after his JRPG vita crusade 
Pretty much, I use to like the guy but man, I've lost a lot of respect for him. Hell that post reads like many gaf posts that laugh at anime avatars and shit.
It's like he's posting on GAF with those tweets but without any accountability for what he says.
Air Zombie Meat
Member
Shahid always seemed like a fanboy in a suit to me. Not surprised to see him go this route. Perhaps he should take it up with his former employers that are ok'ing the refunds.
I wonder if sony fired him.
Rapscallion74
Banned
This is sort of where I am at. I didn't really have any technical issues, but feel like I got totally bamboozled by this game. I have been burnt before, and I usually just suck it up and tell myself "buyer beware" but this time it has really gotten under my skin.
Unless GoG offers a one-time no questions asked refund like Sony, I am damned.
I know, hence my comment.
Still, he should be using a little bit more sense than that as a developer, as the gaming community has a long memory.
exmachina64
Banned
Hello Games will never respond.
chillybright
Banned
Well my brain cannot comprehend this post.
Like, what?
It is a digital game, it is supposed to work FOREVER. There is NO expiration date on the description that says "BEST USED WITHIN 50 HOURS AFTER FIRST LAUNCH". At ANY point if the game becomes unplayable due to crash, it is a FAULTY product and warrants a refund.
Petrae
Member
What a bitter human being.
I'm not sucking up to him, I very explicitly disagreed with him. I don't think I mentioned abuse...
I get where he is coming from. I think he's wrong, and I've told him as much. But I don't think he's being disingenuous, we just have different perspectives. I think I presented a few arguements that convinced him it's perhaps a little more nuanced than he initially felt.
Obviously he's not at Sony any more, but he's still got a degree of insight into their internal processes that I don't have, my intent with having a dialogue is to communicate some of where each other is coming from.
chillybright
Banned
So a hater without anime avatar is cool, I guess?
I'm sure you are very proud of your self!I got my refund from PSN customer support a couple nights ago.
50+ hours of playtime.
Not surprised to see Steam doing the same thing.
edit: Since nobody wants to read threads anymore:
My bad! I read like 3 tweets and not the full convo!
Edit: The abuse comment in regards to abusing the system wasn't meant for you lol. It was in regards to others on twitter, GAF and Reddit etc.
Sorry for the confusion. I should have split the second part into a separate paragraph.
Edit: I wonder if he'll end up deleting some of his tweets? He comes across as a major fan boy and seems to not want to have a conversation about the game being broken.
It seems like he's condoning it in all honesty. The only person he's listened to is you and a couple of others where the majority are getting blocked (like me) without explaining any reason behind his intentions. I know he's said he doesn't have time but still he should have listened to the people telling him the reasoning behind the mass refunds and actually went from there, instead of jumping on people when there's no need to.
CyberPunked
Member
Everything about this is great for consumers as a whole.
D
Deleted member 47027
Unconfirmed Member
It's a despicable position for someone like that to hold, to call a paying customer a thief. You don't do that. That's one of the easiest to follow, most basic laws of business. You do not call your customers thieves. That's so stupid. So stupid.
Aceofspades
Banned
Is that good or bad? Not familiar with this list
Stone Ocean
Member
It sets an interesting precedent for sure. It's the biggest reason I'm keeping a close eye on this.
Pretty much. Want to make sure you never get a customer's money again? Accuse them of stealing. If getting a refund on a faulty product makes you a thief then might as well fucking pirate it.
D
Deleted member 47027
Unconfirmed Member
What studio is Shahid with? I'll never purchase something from that studio.
Chobel
Member
And with this, he lost any respect I had for him.
He has to misrepresent or ignore proper context, otherwise he would have to acknowledge the legitimacy of your grievance. Or at a minimum defend withholding recourse when a product is functionally broken.
For him its just easier to try and re-frame the situation as you playing the game 50 hours and just conning Sony to get your money back.
This far into the thread and you post this?
Awesome.
Trying for my refund again. If it doesn't happen, it doesn't happen. Hopefully my "12%" doesn't screw me.
What nonsense is this? It's not okay to refund a digital purchase, but physical ones are okay? Care to elaborate this abundance of logic?
Go cry urself a river.
I'm curios as to who this is. Might explain a thing or two if they're known for buggy/broken releases.
I got blocked by him so can't see the other quotes.I replied to his theft tweet saying "coming from some one with close ties to Hello Games, who outright lied in their ads"
FearlessBelgian
Member
Steam support always refuse for me... Fuck...
Darryl M R
Member
Take your L; the game crashes more as you advance in it. Someone can put 40 hours into a game then start experiencing crashes every 7 minutes. I would return my game then after getting too frustrated.
The game gets more unstable as you have a larger inventory, ship, and gun.
Really bad for a game 2 weeks since release. It's sitting next to games like Borderlands 2 and The Sims 3.
Quadraphonic
Member
Considering on day one, the numbers were far far far higher, it's dropped off faster than Batman v Superman