paperspace
Member
While I'm not agreeing with Vlaud regarding this complaint, you're actually the one coming off as pathetic. Why are you even responding to him?
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WOW OMG: Steam is refunding No Man's Sky even if you played more then 2 hours
- Thread starter Tony Iron Man Stark
- Start date
The last four posts you made are just jabs directly at this Vlaud guy.
You might help yourself from looking so silly by not suggesting that a website is going to teach anyone more about any law then actual lawyers at a company who just went through major refund policy changes.
LostDonkey
Member
It's the UK trading standards guideline website. it is perfectly applicable legal information that all companies who trade in the UK have to abide to.
Who are you trying to kid?
Companies policies are not worth the paper they are written on in the UK, Our Trading laws supersede them.
VlaudTheImpaler
tl;dr
To the bolded: The whole point of the tutorial I made and the refunds that are happening is so that it doesn't just become an echo chamber.
To the underlined: That's fine in principle but the cards are stacked against the consumer in so many aspects for that to happen. I have personally taken part and even started local campaigns for change in my community. I know first hand how futile most efforts are to organize and how much the cards are stacked against those with less by those with much more. I've spoken with city council members who have told me how fruitless 99.9% of organized efforts are because the system is so slanted towards money and almost nothing will ever be done if it isn't profitable.
Those efforts are worthwhile on the chance that they succeed and they should be taken even if unsuccessful if only to help ward off offenders. But the best efforts are at times like this when many people are fed up and taking a stand. Funneling that into something that has the possibility to effect change like refunds and filing substantive complaints that actually have the chance to do something is the best way for something positive to come of this lest it happens again and again.
Again. It wasn't like this from the get go. HG have had plenty of time to say something.
And you think valve doesn't already know exactly what it says? And that they don't know exactly how to legally handle demands for refunds from any region? And that they don't know more about it then you do? who are you trying to kid?
Thank you. These are wise words and I hope people take note. This isn't about how much an individual feels they've been put out; it's about making a stand in the right place.
The easy target point is definitely on the money. People feel the need to take their frustrations out on something, and so instead of going to what's potentially a future solution, they go for the face that everyone now knows.
I should have made it rhyme. What a missed opportunity!
LostDonkey
Member
I don't recall saying any of those things tbh. And I'm not the one coming into the thread leaving smart ass comments.
I've reported it to Trading Standards. I will get my money back.
Scientist Supreme!
Banned
demigod
Member
Hey gaiz you're not supposed to be getting refunds, this is supposed to be the minecraft killer.
Dude, you live in Oregon, you shouldn't be talking about UK laws.
Dude, you live in Oregon, you shouldn't be talking about UK laws.
Where I live has nothing to do with what valve knows about their legal obligations. But I'm sure if you send them some links they'll finally read up on it and change their minds about the refunds.
demigod
Member
It sure does. You know nothing about UK laws yet you're chiming in, the valve employee probably knows as much as you do, which is zilch.
Flying Toaster
Member
I doubt valves lawyers are involved at this point. They are doing blanket denials and until something gets pushed to legal who knows.
If someone feels they have a case let them pursue it with valve.
You honestly think valve doesn't know anything about UK laws regarding consumer rights?
Trojan
Member
Donald Trump has a GAF account?
They and other companies like Sony know they can do or say whatever as long as no one pursues it.
Once someone pursues it, then their stances tend to change.
Jack The Nipper
Banned
I'm confused as to why people are asking for refunds in a sense we went through a couple of years of flying and planet running with no good idea or example of gameplay
Feels like yesterday people continously said I don't know what you do in this game. Somehow gamers made this into something good and wanted and I doubt most people based that on what they said the game may or may not have. Few people read in depth today and just see a trailer and or listen to others.
In the end, gamers over hyped nothing and I'd blame them just as much to an extent, not every gamer obviously.
Why this game got the hype it did was wrong but it must definitely isn't the first or last to get hype based on visuals.
Let's not forget.
Killzone, Mgs2, Mario 64, star wars, watchdogs and in a non game graphics sort of way, nms finds its way in there a bit.
I have never been hyped for this game and never saw what made it fun like a Ratchet.
I was never looking forward to it or caring about any release date.
If course of it ended up fun and had elements that I enjoy it would also be able to see that as I see gameplay upon release.
These sort of things will keep happening though, in my opinion it was always a mistake for gamers to hype the best looking games and not hype games from longer play throughs.
It's worrying how many shooters, lack of depth and creativity we have now.
Feels like yesterday people continously said I don't know what you do in this game. Somehow gamers made this into something good and wanted and I doubt most people based that on what they said the game may or may not have. Few people read in depth today and just see a trailer and or listen to others.
In the end, gamers over hyped nothing and I'd blame them just as much to an extent, not every gamer obviously.
Why this game got the hype it did was wrong but it must definitely isn't the first or last to get hype based on visuals.
Let's not forget.
Killzone, Mgs2, Mario 64, star wars, watchdogs and in a non game graphics sort of way, nms finds its way in there a bit.
I have never been hyped for this game and never saw what made it fun like a Ratchet.
I was never looking forward to it or caring about any release date.
If course of it ended up fun and had elements that I enjoy it would also be able to see that as I see gameplay upon release.
These sort of things will keep happening though, in my opinion it was always a mistake for gamers to hype the best looking games and not hype games from longer play throughs.
It's worrying how many shooters, lack of depth and creativity we have now.
Flying Toaster
Member
This is also true.
VlaudTheImpaler
tl;dr
This is exactly how most businesses do it. It is on the consumer to speak out but they are hoping that you don't.
VlaudTheImpaler
tl;dr
I mean If you point me toward something better I will use that. I am just not aware of anything else at the moment.
Regret Truth
Member
This thread is massive so hopefully this has not been asked before:
I bought and sent this game (NMS) as a gift on Steam. The recipient has already accepted and played the game (5 Hours max). He no longer has interest in the game and it would be awesome to get my money back.
What (if any) are my refund options?
I bought and sent this game (NMS) as a gift on Steam. The recipient has already accepted and played the game (5 Hours max). He no longer has interest in the game and it would be awesome to get my money back.
What (if any) are my refund options?
Tony Iron Man Stark
Banned
I haven't heard of this gift situation. Can anyone chime in?
Last Hearth
Member
You know what, stuff like this really makes me thing the whole company is a sham, not just Sean Murray, has anyone observed anything remotely like this in the game?
None really. He might be able to get it returned as a gift that he can give back, but even that is incredibly unlikely.
LookAtMeGo
Member
Shahid?
SENPAIatLARGE
Banned
This must be a joke post on a throwaway account right? Nobody would post in a 70 page thread without reading a single post right?
What? I've played 4 hours of the game and bought it on release day.
Thought that re-funding was a good idea.
I've been following it on reddit, but anyone who thinks its acceptable to try and scab their money back after playing the game for a long time is a scumbag. I'm sure there are lots of "no no it's perfectly fine because *shit reason*" excuses here just like there is on reddit. There's no justifying it, you're a shitty person if you attempted it.
If you played it for a few hours and decided it wasn't for you, fine, refund away. If you played it for 10, 20, 30, platinumed it, reached the center, etc etc and then decided to refund it anyway, then your parents are probably ashamed of how shitty a job they did raising you.
Steam Support ticket response after 9 hrs played (over two of which were spent on the starting planet just getting my bearings and learning to deal with the wonky UI) and a couple nasty crashes after warping:
Just an FYI for what to expect for folks with similar play times. I even detailed in my ticket that 2 hours of play time is not only not enough time to encounter some of the nastier crashes and glitches, but more importantly not enough time to discover that the game is missing big advertised features and bears little resemblance to the game being advertised on the store page.
Edit: preordered, btw.
Just an FYI for what to expect for folks with similar play times. I even detailed in my ticket that 2 hours of play time is not only not enough time to encounter some of the nastier crashes and glitches, but more importantly not enough time to discover that the game is missing big advertised features and bears little resemblance to the game being advertised on the store page.
Edit: preordered, btw.
SENPAIatLARGE
Banned
Even if the game crashes repeatedly? Even if the experience advertised is in no way representative of the finished product? Even if it's buggy as shit? People always jump to the guy who played for 50 hours and quit due to bugs and crashes, calling him a thief. So I ask you this: If you bought a 10 season box set of the Simpsons, and the last 3 seasons were blurry, would frequently take you to the main menu, and occasionally cut to black, would you return it? If yes,what is the difference?
BRocknRolla
Member
I love watching people sling personal insults on a video game forum. You're fighting the good fight. Keep it up!
And you're in here calling people shitty and scumbags. Are your parents oh so proud of you? I bet they are.
QisTopTier
XisBannedTier
Yeah because you know game halting bugs and crashes that happen the longer you have played is totally acceptable. People who bought skyrim on ps3 should have just been happy with the game they got too. Those scumbags complaining about their game not working and wanting refunds
There's tons of reasons for people to throw in the hat. Hoping for the developers to fix the issues, hoping for at least some responses from the developers, falsely believing that some of the missing experiences advertised/mentioned previously might simply be further in the game, crashing repeatedly after several hours in and finally throwing in the hat, the list goes on.
Either way though, sure, I wouldn't be surprised if there are a few people who may not be doing it for moral reasons. I'm however not in a position to judge so broadly, and neither are you. I am however surprised at the level of attacking your doing on people who you know nothing about. Stating their parents are probably ashamed of how they raised them? Really? You may need to take a breather and figure out why you're so invested in this.
Yes. If you played it for that many hours, you lost your right to complain. You don't need to play it for 10+ hours to come to that conclusion.
If you couldn't get it going at all, fair enough. If you had heaps of crashes but still played it for shit loads of time then you're not entitled to a thing.
striferser
Huge Nickleback Fan
lol, if you read the first pages, the user who refund after 50 hours actually like the game and the reason he ask for a refund because his game keeps crashing for every 10-20 minutes. That one is justifiable.
There are also those who refund because the game didn't deliver what it promises. If dev mention those issues before the game released, then yeah, it's shitty. But in this case, dev didn't mention they cut out several important feature, so it's all on dev.
That and time put into the game.
Ahh yes when people wanted a full digital future only to be hit with its biggest flaw, piracy trust also the fact that trading games is kinda not a thing.
But seriously
I bought Elite Dangerous thinking "Hell yeah! Space adventure!"
Was more like Euro Truck Simulator in Space... 40hours in and playable... Meh whatever $40 sank
QisTopTier
XisBannedTier
So what about the scenario where the game crashes nonstop only after 40 plus hours in to the point you can't play anymore?
Why did you suffer for that long?
He fucking said AFTER 40+ hours
That is NOT "playing it with crashes, etc for 40 hours"
Just like with Skyrim where the more you play, the more unstable it becomes. something you don't even feel until tens of hours into the game.
QisTopTier
XisBannedTier
I didn't leave my first planet for super long and spend a lot of time on the other 3 places in my system. When it came time to go to my next star the game started shitting the bed. Game worked fine up til that point. Outside the random ship being ejected off a planet now and then
SENPAIatLARGE
Banned
It's hard working juniors and members like yourself that so valiantly defend corporate rights and spit in the face of consumer rights that let companies continue to release unfinished, and buggy games and get away with it. Steam refund is one of the best things that happened to the game industry. I hope that NMS and Batman AK makes a publisher think twice before releasing an unfinished and buggy mess and expect consumers to deal with it.
LookAtMeGo
Member
YOU PAYS THE MONIES, YOU TAKE THE RISK!! TOO BAD SO SAD!! or something like that.
So then stop playing and wait for fixes, or stop playing there and then and request a refund. Don't smash out hours and hours and hours and hours and THEN decide it's not acceptable.
If people had legimate reasons for requesting a refund, EARLY, obviously that's a normal person thing to do. I think, or at least I hope, we both know the type of person I'm talking about here. It's the person who played the game to death, and then jumped on this hate bandwagon and used it as an excuse to get their money back by exploiting a temporary loophole in Steam. I'm not going to apologise for having a go at that type of person, and honestly they don't deserve your defence.
Again, you don't play a game for that long and then decide you don't like it and want a refund, that's not cool no matter where you're from.