Well I'll summarize for you (and this is very accurate, not exagerated or whatsoever). For the last 11 years, every year we had "next year will be big for Xbox" and it never really happens. And then you have Windowscentral articles saying Xbox's future is bright/brighter than ever every year, you have Destin putting on his Youtube channel contradictory stuff all the time ("the plan was always to put Bethesda games exclusives" pivoted to "I don't see any problem Bethesda games being multiplat"), depending on what Microsoft says, you have people like Parris saying everything Xbox is doing is future-proof and that they will lead the way (Game Pass, or more recently the Asus handheld).
Then when the PR doesn't quite match reality, they pivot and then they blame you for console warring. Microsoft "doesn't care about the hardware sales, they are beyond that" was very happy to report how fast the Series X/S was selling compared to Xbox One. And when that didn't last, all the online people went back to "they don't care about the hardware sales, they aim for the 1 billion players on PC and Cloud". The reality is that Microsoft (or at least Xbox) is very Xbox hardware-dependant, as pretty much all Game Pass users are on console. They keep saying "game pass is growing" "game pass is bigger than ever" but they give 25 million subscribers in early 2022 excluding Live (renamed Core) users, then 34 million users last year including Live (now GP Core) users. They buy studios for more than 80 billion $, they close some of them, they cancel projets, but they say "Game Pass isn't the problem, it is profitable". And when people are arguing the math isn't mathing, they are being called haters.
So not really people hating the console, more like people hating that one of the biggest company in the world cannot look back to their mistakes and learn from them, rather keep changing what doesn't work until something sticks on the wall. And of course putting all your new 60/70/80$ games into a subscription service that people barely pays anything for it would stick on the wall, but at what cost ?
We have a recent example of a company launching a product poorly received and sold, learning from their mistakes, and turning things around to become extremely successful (aka Nintendo, and in some extent, Sony during the PS3 era). I believe everybody want Microsoft to do the same, but they don't.