Hello ChimpanzeeThat
Apologies for the delay in responding to your request. Our users have been very supportive of Playfire Rewards Beta, and all this activity has resulted in a small backlog in user requests to our support team. We are working hard to respond to all of our customers.
The good news is, that we have recently rolled out a fix for an issue where certain rewards were not being credited to the customers' Green Man Gaming account. This should resolve the majority of issues our users have been reporting.
It would be very helpful if you were able to verify if your issue still persists and let us know accordingly.
The recent changes may take 24 hours to replicate on your account, we suggest all users log into their GMG account on a regular basis to ensure rewards are being transferred correctly. Logging into your GMG account prompts Playfire for an update, as long as they are linked correctly.
If your issue still persists after 24 hours, please let us know and we will look further into your particular issue. Otherwise, when replying to this ticket in Playfire support, you may tick the box "Please consider this issue resolved" to avoid any further messages.
Thank you for your patience.
Regards,
Karl
Green Man Gaming & Playfire
Customer Service