I called Sony yesterday and explained to them the problems I'm still having with the game. The guy on the phone is very understanding and promptly issues a refund. So I of course delete the game from my HDD and move on with my life. Later today, more than 24 hours later, I get an email telling me that my refund was actually denied. Get on the chat line with CS and was given the same two corporate lines about Sony's refund policy, just repeated in a slightly different order. I still can't finish MP games consistently and the overall experience is a mess compared to what was promised. I like the game but hate supporting a product that isn't working as advertised. Sony can pretty much go fuck themselves at this point.
Feeling what your saying and this whole debacle has made me think a bit about the issuing of refunds. First of all, the inconsistency in refund policy is bullshit that has to stop. Its either yes or no right across the board. And personally, I think they should refund as a matter of good pr with the customer. Once everything is up and running (blind hope maybe?) that customer may very well come back if they were treated fairly in the first place.
However, and I'm playing devils advocate here, I think that Sony may not be entirely wrong in not providing refunds. The product works. Not very well by any stretch, but it works. I think in this situation the vendor has a right to repair the product to give you what you bought. They are endeavoring to do that, through patching, and we should eventually get what we paid for.
In the end though, they should refund. The customer is always a chance to come back if you don't piss them off in the first place.