I do believe they received suggestions to talk to the store. If I recall right, AmiAmi said they couldn't do anything, but I think it was BIJ that said they'd try to work something out by contacting their supplier/the company? I didn't pay much mind since my source was AmiAmi. ^^;
Mine arrived from NJ, so I know it was the weather that kept it from getting an arrival scan sooner. It was all I wanted to see.
So far I've seen the first three episodes. (Wanted to see what I bought! 8D) It kind of gives me a Mushishi vibe? I really enjoyed it, just haven't had a chance to sit down and see more. I should soon since some current shows I've been following have been emotionally taxing. xD
Also, the premium editions look stunning! Looks like they put a lot of effort into making a nice release!