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Final Fantasy XIV |OT| ARR: Alpha Closed. Beta mid-Feb
- Thread starter demosthenes
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Londa said:
Holy shit, thats such bad customer service.
Have you tried to make a new SE account and register FF14 to that account, if not its worth a go.
Edit:- I love how she's like "ok I have had enough of you, I'm kicking you out of chat" ... in other words.. I haven't been trained for this what do i do ..
notworksafe
Member
Maybe show them your GAF posts where you defend them to the death? Then they'll see you're a true fan! :lol
Seriously though...that is bullshit. Can't believe they want you to make a new account AND rebuy the game.
Seriously though...that is bullshit. Can't believe they want you to make a new account AND rebuy the game.
demosthenes
Member
What the fuck. Why can't they just change the country?!?!
I want to laugh, but dammit SE
I want to laugh, but dammit SE
notworksafe
Member
If you do have to go down that road (hopefully not), just buy an SE version and save your CE item codes...then you can at least have the goggles AND the helmet.Londa said:
Still I would at least try again...or through email or something. This is really stupid.
Londa I think you can use the friend trial code on a new account.
My reasoning: was waiting for my copy to arrive so a friend gave me his trial code. I added it to my services, thinking I'd have charged for a copy of the game along with subscription at the end of it. Thing is, upcoming service fees doesn't say I was going to be charged for the game, even though I was just on trial, just the regular $13 per month. Today I received my CE, input the game code and it works exactly the same as the trial - under services I'm even listed as having accounts:
FFXIV BETA
FFXIV(tm) 1
FFXIV(tm) 2
Checked the abilities and services of both 1 and 2 and they're identical. So think the trial code will be fine on new account, you'll just lose the pre-order items. If you need a code I can give you one, but it's EU game so unsure if it'll work (could give it a try).
EDIT: In summary, in buying the game you're essentially getting two install codes with 30 days free on each.
My reasoning: was waiting for my copy to arrive so a friend gave me his trial code. I added it to my services, thinking I'd have charged for a copy of the game along with subscription at the end of it. Thing is, upcoming service fees doesn't say I was going to be charged for the game, even though I was just on trial, just the regular $13 per month. Today I received my CE, input the game code and it works exactly the same as the trial - under services I'm even listed as having accounts:
FFXIV BETA
FFXIV(tm) 1
FFXIV(tm) 2
Checked the abilities and services of both 1 and 2 and they're identical. So think the trial code will be fine on new account, you'll just lose the pre-order items. If you need a code I can give you one, but it's EU game so unsure if it'll work (could give it a try).
EDIT: In summary, in buying the game you're essentially getting two install codes with 30 days free on each.
/hug :'(Londa said:
Didn't get my game until today and I just got it patched up and ready, Lindblum not available for new characters I've heard. Hope that changes after todays maintenance, would love to play with the NeoGAF guild. Guess I'll otherwise be heading back to Rabanastre, anyone playing there? : |
Wow, I've always heard the horror stories of SE's customer service...
There's no way you should give up on this, I'd keep trying till it gets resolved. Call, write, keep chatting, whatever it takes. You have to be able to find someone that will take care of this for you.
I know how enthusiastic you were for the game, don't let them take your $75. Screw that.
There's no way you should give up on this, I'd keep trying till it gets resolved. Call, write, keep chatting, whatever it takes. You have to be able to find someone that will take care of this for you.
I know how enthusiastic you were for the game, don't let them take your $75. Screw that.
IonicSnake
Banned
Londa said:
Can't they just unregister your code so you can use it on another account?
Square Enix really do have one of the worst customer service I've seen.
notworksafe
Member
Maybe one of your haters works for SQE and changed your country. :lol But yeah, stick with the phone support and try and get a supervisor if the person won't help you. Don't let them waste your money because of a bad system.Londa said:
notworksafe
Member
Do you have a twitter account, Londa? THis would be the perfect thing to bitch about to @SquareEnixSonia. I bitched on twitter about WoW stuff and got a faster response than if I was on the phone.
notworksafe
Member
This is another good option. Since you have that pic, try telling Kotaku/Joystiq your story.Jinko said:
I think most people would expect you to try to resolve it over the phone before you write your local congressperson.
If they won't help over the phone: http://consumerist.com/
That's what I'd do.
If they won't help over the phone: http://consumerist.com/
That's what I'd do.
Londa's issue is unfortunately an example that the SE customer service did not see any and all improvements in the last 8 years.
With 11, it was damn near impossible to recover anything. So they added that notary option.
My wife had to call SIX (6) times to get a representative to even acknowledge that the notary option exists, we went through the process paying for certified mail etc only to get a big "FU" from SE giving us a really bad excuse that quite literally had nothing to do with her trying to get the account back.
Square Enix ladies and gentlemen is sadly not the same company as Squaresoft once was, and it's only getting worse.
Do what everyone says, cry to the internets. Kotaku, Joystiq, Twitter, BBB, anything.
With 11, it was damn near impossible to recover anything. So they added that notary option.
My wife had to call SIX (6) times to get a representative to even acknowledge that the notary option exists, we went through the process paying for certified mail etc only to get a big "FU" from SE giving us a really bad excuse that quite literally had nothing to do with her trying to get the account back.
Square Enix ladies and gentlemen is sadly not the same company as Squaresoft once was, and it's only getting worse.
Do what everyone says, cry to the internets. Kotaku, Joystiq, Twitter, BBB, anything.
notworksafe
Member
Good luck! Remember to ask for a supervisor if they give you the runaround!
Dreamwriter
Member
I didn't read that as bad support - she only missed the important point, because you never really brought it up: you can't play the game because it is registered on the wrong region. You complained about registering the game with the other country, but she may not have realized that would stop you from being able to pay for it or whatever.
JORMBO
Darkness no more
When I first got FFXI I asked if there was an option to remove CC info from my account. I like to cancel MMOs right after I buy them incase I don't want to play them after the free month. Otherwise I forget to remove billing since I am forgetful. I did manage to turn off renewal myself, but I noticed it still kept CC info.
Asking no other questions SE disabled my account after reading my one email. They told me if I wanted to play again I would need to buy a new box. Never got them to enable it or send me a new copy, even after talking to a supervisor. Worst customer support ever. I bought FFXI and my account was no good after a day. Never played it again.
Asking no other questions SE disabled my account after reading my one email. They told me if I wanted to play again I would need to buy a new box. Never got them to enable it or send me a new copy, even after talking to a supervisor. Worst customer support ever. I bought FFXI and my account was no good after a day. Never played it again.
Pai Pai Master
Banned
Boooo work, I wanna play so bad.
1. Create new account (being careful on selecting NA etc).
2. Register trial code; to quote myself from earlier:
3. Explain situation to SE (failing that over hyping news blogs as others have mentioned) to score new, free codes for onion helm etc. Probably have more luck with this than essentially them providing another game code. OR stretch the truth and say no helm code came with your game, maybe they'd give one then (it's their fault regardless of saying this).
2. Register trial code; to quote myself from earlier:
Canti said:
3. Explain situation to SE (failing that over hyping news blogs as others have mentioned) to score new, free codes for onion helm etc. Probably have more luck with this than essentially them providing another game code. OR stretch the truth and say no helm code came with your game, maybe they'd give one then (it's their fault regardless of saying this).
WarMacheen
Member
fizzelopeguss
Banned
Londa said:
Disgraceful, how you didn't drop kick the monitor in rage during that "conversation" i have no idea.
Dreamwriter
Member
Right, but what I'm saying is, that is not your problem, just the reason for your problem. Your problem is you won't be able to play the game. With tech support, that is the thing you have to start with, because that is the solution they must solve. Unfortunately tech support people (especially on launch day) are swamped with tons of issues, may not realize all the ramifications of the problems, and she obviously missed that important detail. She thought the only problem was the region, and in her mind the problem was solved when she told you the only solution is to create a new account, potentially using capital letters for your email address so the system doesn't think it's the same.Londa said:
Londa said:
What are the options that they give? I found this post from someone else who contacted SE:
"Usable software and services will differ depending on your country and region of residence. When purchasing software, please verify that the softwares region matches your accounts registered region. Please note that you cannot change your country or region after registration has completed. Also, it is best to choose the region closest to your current location, if your specific country is not listed. If your stay at your current region is temporary then please select your region of origin.
Please note that if you selected North American region for your Square Enix account, make sure you are using the North American version software of FINAL FANTASY XIV."
http://iamstillwater.wordpress.com/2010/09/23/more-answers-from-square-enix-on-ffxiv-region-use/
I dont know if that helps any.
Also, when you first signed up for your SE ID (probably waaay back when they first took beta sign ups last December) did you select Guatemala? When you try to sign up for a SE ID today, you get this:
https://secure.square-enix.com/account/app/svc/register
South America is an option there.
I also remember a recent post by them telling us to log in and verify our country. After this post was made, they didnt let you log in any firther until you selected your country. I just logged into an old SE ID of mine that didnt have the country verified yet and when they asked me what country I was in, it let me select South America - Guatemala. Youre absolutely certain that you didnt do this? It said NA for you?
Londa, just so you know. You don't have to actually purchase any crysta in order to start playing the game. So you could play while you are sorting out this problem.
Just go to your FFXIV service, click add options select crysta and then 30 days. You don't have to have any payment method set up for the 30 day trial.
Just go to your FFXIV service, click add options select crysta and then 30 days. You don't have to have any payment method set up for the 30 day trial.
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