I've sent in a ticket to Square Enix and still haven't heard anything.
How do I simply create a new service account? I'd rather not create a whole new Square Enix login but I can't figure this out.
Under my existing username of Wibblewozzer I downloaded the Steam Trial. I then bought a Windows Code knowing I can't use it to activate a copy on Steam. This is all I see on Mogstation:
Clicking the Transfer to Regular Service button only takes me to where I can put in a registration code or purchase a copy for the Steam Trial. It doesn't take the Windows version code, of course, and gives me an error when I've tried just to check.
If I go into my account settings it seems I should have more options, such as adding new accounts, on this page but clicking the link or image for FFXIV just takes me back to the page in the first image.
I have to imagine there's something extremely simply I'm missing. I can't remove that Steam Trial version. I can't add a new Windows version. I'm somehow stuck ONLY playing the game through Steam. Even after uninstalling the Steam Trial and redownloading the client using the steps provided with the purchase it still uses the Steam Trial account for when I log-in as the character is still there and the game treats me as if I'm in the trial still (since I can't put the serial number anywhere).
Help would be appreciated from anyone familiar with Mog Station or any of this account business. I've spent far too much time trying to figure it out and Googling around. In terms of customer service and usability this has been pretty terrible.