It time now that Phil Spencer needs to get involved and say something. As the head of the Xbox Division and this being the biggest release of the year for the Xbox One, I think we need to hear from Phil and what he plans to do to assist in resolving the issues. When something this big goes this bad, the head of the division needs to speak up.
I like Frankie and all and no disrespect to him, but we need to hear from someone way higher up than him or Dan. I also think that the person in charge of this collection needs to have some form of disciplinary action and or termination. I never wish this on anyone as I have had many close friends lose their jobs for no fault of there own, but when you are in charge of bringing something to market this big and it goes this bad, there needs to be some accountability somewhere. Again, I am not saying someone should be fired, but in any other profession when something goes this bad and customers are requesting refunds, something needs to happen.
Bottom Line is that Phil as the head of the Division needs to speak up and pull his weight to resolve the issues. If that means he needs to bring in outside help at a premium price then that is what he needs to do.