I purchased a VIVE on the 8th and hit has been quite the ride...
First, I gpt order confirmation on the 13th, got pre-charged on the 14th and my order shipped on the 19th. Looked peachy! It was going to be delivered on the 20th.
Then the problems started. First, DHL Ireland, which is... put it politely, not as competent as other DHL branches, sent my package from Dublin to Cork and then back to Dublin because "the address was incomplete" (it wasn't) and it won't be delivered until Monday. I took today off to install and play the VIVE but fine, not a big problem. I would be playing in a couple days.
Then just now I've discovered that my bank has denied the authorization for the payment, after a week, without asking me, and without me asking. And with my VIVE on my way.
I tried to contact HTC to repay the order, but all I get are generic/blank/broken "A shopper has emailed customer service with a request..." templates. After digging a bit it seems they changed the company that distributed the VIVEs some months ago and forgot to update their CS links so it's literally impossible to contact their CS. My bank cannot be contacted via email at all, and their phones don't open until Monday.
So now I'm here, Sunday tomorrow, and I don't know how to proceed. I don't want my VIVE to go back to Czech Republic, and I don't want to look like a scammer either. I've contacted both HTC and my bank via Twitter, but I'm dying to get a fast resolution.