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[Zeknurn]

They are not prioritizing Paypal.

I ordered with Paypal and haven't heard a peep

What other explanation is there if you look at the all posts on reddit? Take this one for example

https://www.reddit.com/r/Vive/comme...preorder_in_europe_that_was_paid_with/d1rwsni

billyboblee
Hi, I ordered my Vive the exact same time as my brother.
He had received his delivery tracking number yesterday (6th April) at 1:19pm. He paid using PayPal.
I have not received any information from HTC. My bank account still show your payment 'pending' since the 1st April. I did not use PayPal but instead used Direct Debit Card.
Card payments are not been charged for UK and EU countries. And the lack of communication from HTC is frustrating.

 

[T.O.P]

As expected

People better start cancelling those tweets

 

[KingSnake]

As expected

People better start cancelling those tweets

You can send DM on Twitter.

It's like Internet 101 not to post sensible info in public.

 

[T.O.P]

You can send DM on Twitter.

It's like Internet 101 not to post sensible info in public.

?

You can't DM someone who's not following you, Dan's page has no DM option if you wanna check

 

[DOT DASH DOT]

I would be pretty angry (if I wasn't a queue jumping paypaller).

Incidentally I was told yesterday by the online chat people that my order had shipped. Under normal circumstances I'd be excited, but I just didn't believe them. It's bizarre how poorly their stock/tracking database works.

It's terrible, how did you contact them? Got the info?

 

[mrklaw]

There is still something wrong with CC orders, especially in Europe, quick look over Twitter or Reddit is enough to see it

Also Dan answered me yesterday telling that he'd get back to me with new info, obviously still nothing as of today

Don't worry. I'm confident that we will soon be seeing some people start to prepare to have information packaged in a way that will eventually let them see that their order will shortly be preparing to embark on the shipping procedure that will lead to it being moved forwards on the despatch process towards the final stage where you will finally receive some further updates from us during April.

 

[KingSnake]

?

You can't DM someone who's not following you, Dan's page has no DM option if you wanna check

You can send DM if the recipient has checked the option to receive DM from anyone. I don't want to send him a DM now just to check that though.

Anyhow, posting sensitive info like your order number in public is a big no-no.

 

[Compsiox]

If one day you only have an hour to use your Vive, you might as well not use it because it'll be really hard to pull yourself away.

 

[Krejlooc]

Man, I can't believe this day is here. Consumer VR is actually a thing. Birth of an industry dudes.

 

[derFeef]

Any big-glasses wearer? I am shortsighted and have big glasses. Should I plan to get contacts for VR?

 

[Sputnik Sweetheart]

Any big-glasses wearer? I am shortsighted and have big glasses. Should I plan to get contacts for VR?

I have glasses with -12 and -13 dioptre lenses and there is no issue. I wouldn't expect your prescription strength to have that big of an impact due to the focal length within the headset.

 

[Metal B]

Seeing The Gallery in the Giant Bomb stream, i notice a good rule by thumb for teleportation movment. The moving method worked very well there, because the player was given clear and intresseting landmarks to target, they were not too far away from each other and it played a walking sound, while fading to black.

The first part is important, since the player is immediately exploring and not thinking about the transition. If the other place is not to far away, the player can make out the area ahead and doesn't feels disoriented. Give them something interesting to make out in the far to again distract them from the transition.

The sound of walking helps a lot. The fading and sound is actually a little bit longer, if you teleport longer distances. So you the player can imagine the movment. That's why it is important, to push the player into teleportation longer distances directly and give them an idea of the envoiment, they would have walked along. This works the best, if you design the places in between boring and the landmarks very interesting looking. Sound-design is very important here and the Gallery actually changes the walking sound, for different environment grounds. Your brain will connect the dots and in the Gallery the teleportation actually didn't felt like an immargin killer.

 

[derFeef]

I have glasses with -12 and -13 dioptre lenses and there is no issue. I wouldn't expect your prescription strength to have that big of an impact due to the focal length within the headset.

You mean taking the glasses off? I thought you would still suffer frm shortsightedness even if you are near the optics as you "look at distance".

edit: Also any large nose users? lol.. should have asked those questions earlier
Ah well!

 

[ashecitism]

How can people be so dumb to publicly tweet their order number? If you can't DM him then just tweet him "hey please fix that or let's come up with another solution".

 

[T.O.P]

How can people be so dumb to publicly tweet their order number? If you can't DM him then just tweet him "hey please fix that or let's come up with another solution".

More like, how do you setup a Support Page that makes you erase an order just by knowing its number?

 

[DOT DASH DOT]

Just spoke to support UK and he told me they are in the process of claiming the money from CC's, and doesn't know when they will ship! God

 

[bloodydrake]

I was watching someone play Vanishing Realms and I liked how the guy used repeated teleportation to basically mimic walking. You can't teleport very far per teleport, and there is no cooldown but rather a very quick fadeout that prevents you from just holding down the button.

I'll have to play with teleportation time and cooldown, because getting teleportation working well is likely figuring out the right combination of both.

this exactly
to mimic walking with the blink animation. I'd like to see if that can't have it so it teleports you at a walking distance (few feet) has the blink animation and if you press and hold it repeats that following the blue ball on the floor. But with a deliberate steady pace not fast

 

[dumbo]

How can people be so dumb to publicly tweet their order number? If you can't DM him then just tweet him "hey please fix that or let's come up with another solution".

To be fair, the HTC guy did ask for Order Numbers, and those numbers are supplied with a password which is required to access online services. When you phone them up, they do confirm your billing details etc.

However, Digital River/HTC created a separate form that didn't require *any* authentication at all, and simply allowed you to enter an order number and select cancel.

The form is now gone. Hopefully no-one used a cloud service to request cancellation of every order in their system...

Edit: actually the form is still up .

 

[asker]

[...] The form is now gone.

It's still very much available from htcvive.com -> Support -> Order help -> Return and cancellation. And it's easy to understand why people posted their order number on twitter, when Daniel O'Brien himself asked them to.

 

[simonski]

It's terrible, how did you contact them? Got the info?

Ca't find the link, but it was just under the Contact page I think.

Had two phone calls from support today - neither really had any info, but that it should arrive 'soon'. At this rate I think I'll be lucky if it arrives in May, and actually I wouldn't mind if there wasn't a chunk of cash paypalled from my bank account with 'april' written on it.

 

[Sputnik Sweetheart]

You mean taking the glasses off? I thought you would still suffer frm shortsightedness even if you are near the optics as you "look at distance".

edit: Also any large nose users? lol.. should have asked those questions earlier
Ah well!

Are you talking physically large glasses? You keep your glasses on inside the headset, and most modern styles should fit without issue. The foam that forms the seal around your face has indentations at the sides to allow space for the arms of your glasses.

Cannot comment on the nose issue!

 

[derFeef]

Are you talking physically large glasses? You keep your glasses on inside the headset, and most modern styles should fit without issue. The foam that forms the seal around your face has indentations at the sides to allow space for the arms of your glasses.

Cannot comment on the nose issue!

Yes physically large glasses. Thanks for the answer, I guess I will only find out when this thing arrives.

 

[Metal B]

this exactly
to mimic walking with the blink animation. I'd like to see if that can't have it so it teleports you at a walking distance (few feet) has the blink animation and if you press and hold it repeats that following the blue ball on the floor. But with a deliberate steady pace not fast

Like i wrote above, sound-design and the difference in length of the transition is also very important. Vanishing Realms still looks like, you have to teleport too much for small adjustments. which looks strange in battles. Some kind of trigger place at the edge of the play field, should move you a step into that direction. So you can very natural backup or even pushes you away, if you get hit, this would help the battle system to more interesting (also it has to look into Zelda: Skyward Sword in how to create Motion Control sword battles.).

 

[Durante]

Any big-glasses wearer? I am shortsighted and have big glasses. Should I plan to get contacts for VR?

Generally, contact lenses are preferable for VR since you get a larger FoV.

 

[Wildstar75]

Day 3 on Vivewatch and there's nothing to report. Had I known they would prioritize paypal over cc I would have used it instead. So much for a xx:02 order.

My :01 order with an :02 conf email arrives today in USA east coast. I called my cc company ahead of time so they would white list the charge. You should call your cc company and HTC to see what's up.

 

[DouglasteR]

"Hold order number between hands, protecting it."

You can´t get mine.

 

[Luth1en]

I placed an order a few hours ago and the text that came with the confirmation mail says that they begin shipping in May 2016. I live in the Netherlands, did anyone else have the same experience?

 

[derFeef]

I placed an order a few hours ago and the text that came with the confirmation mail says that they begin shipping in May 2016. I live in the Netherlands, did anyone else have the same experience?

Yes, Austria, here as well. I guess that's par for the course right now.

 

[spekkeh]

ay lmaoooo

Man, I can't believe this day is here. Consumer VR is actually a thing. Birth of an industry dudes.

BUT IT'S NOT HERE D:

Ca't find the link, but it was just under the Contact page I think.

Had two phone calls from support today - neither really had any info, but that it should arrive 'soon'. At this rate I think I'll be lucky if it arrives in May, and actually I wouldn't mind if there wasn't a chunk of cash paypalled from my bank account with 'april' written on it.

My PhD student got called by a call center from Chad. Like that invokes confidence. Next up, Nigerian prince wants you to hold his HTC Vive while he inherits a large sum.

 

[T.O.P]

"Hold order number between hands, protecting it."

You can´t get mine.

 

[DouglasteR]

But we know thats not his fault.

I hope they get the IP of who cancelled.

 

[Muppety]

Article on Eurogamer about the credit/debit card issues people are having

Spoiler

Including me Though I haven't gone through any sort of cancellation yet.

 

[Mikeside]

checked with my bank and the payment hold had expired

I'm on with livechat now and they're escalating a new payment process for me - might be worth others trying this




I've had no confirmation what this means for shipping

 

[The Elite]

Between this and the Rift thread it sounds like the biggest obstacle to VR is shipping VR.

 

[Qassim]

Between this and the Rift thread it sounds like the biggest obstacle to VR is shipping VR.

The problem them trying to do it themselves. Just ship 'em off to retailers and let them deal with it.

 

[Bboy AJ]

How the hell do I contact anyone about my order? They haven't responded to my email in days. I guess I gotta call but the office is closed now. Ugh.

I also can't tell what billing method I used. The invoice doesn't list any payment details. Only the billing and shipping address.

 

[runningjoke]

My Vive is just stilling there in a DHL depot collecting dust. It's just a half hour drive, let me pick it up instead of waiting until Friday

So apparently the website lied, and "on hold, DHL taking action" means driver underway. I contacted DHL CS to ask the what that status meant and they replied that it's scheduled to arrive in the next 4 hours.

 

[Zalusithix]

I also can't tell what billing method I used. The invoice doesn't list any payment details. Only the billing and shipping address.

Under the total on the lower right it should have a Payment Method: XXX field. Granted it appears generic to card type so if you're the type that has a bunch of cards, that wont help much.

 

[Helznicht]

I am Paypal'd for a May delivery. In some ways I am glad I am not knee deep in all the drama, my heart couldn't take it. Good luck guys.

 

[Bboy AJ]

Under the total on the lower right it should have a Payment Method: XXX field. Granted it appears generic to card type so if you're the type that has a bunch of cards, that wont help much.

I don't see that at all. There's nothing there. Hmmm...

Edit: oh, there it is in the email. But not on the website.

 

[runningjoke]

It's here! Bye everyone

 

[Bunta]

I started to link my bank account with my Paypal for when I order this weekend. Good thing I did, the stupid instant confirm wouldn't work so I'll have to wait 2-3 days for confirmation now. I just want to have this thing ordered already. It's going to be hard reading all the impressions for at least a month.

 

[deadfolk]

I finally cracked and got onto live chat. It went a little something like this...

Me:
Hi, I'd like to check on the staus of my Vive order, please.

Htc:
You can check it at htcvive.com

Me:
All that gives me is an order summary. There is no status information. How can I tell if you are trying to collect payment?

Htc:
Ask your bank.

Me:
Great, thanks.

 

[Guardian Monkey]

So apparently the website lied, and "on hold, DHL taking action" means driver underway. I contacted DHL CS to ask the what that status meant and they replied that it's scheduled to arrive in the next 4 hours.

It's here! Bye everyone

LOL that was 2 minutes.

 

[888]

Is there a way to order 2 in one transaction?

 

[Guardian Monkey]

I was hoping that my order may be bumped up to today delivery but it seems that is still in route from indy. Must be by truck.

 

[Astral/H3X]

I started to link my bank account with my Paypal for when I order this weekend. Good thing I did, the stupid instant confirm wouldn't work so I'll have to wait 2-3 days for confirmation now. I just want to have this thing ordered already. It's going to be hard reading all the impressions for at least a month.

Don't worry, it's gonna be hard for all of us that ordered within three minutes of preorders going live too.

 

[Zalusithix]

How far we've come - article on VR from 1989: http://www.nytimes.com/1989/04/10/b...l-reality-wear-a-computer.html?pagewanted=all

estimated cost? $200,000

$200k for garbage quality no less.

For a virtual environment, new frames would have to be generated on the spot at a rate of 30 frames a second.
...
NASA's virtual environment uses either line drawings of objects or shaded black-and-white images. Only eight frames a second are shown, so motion is a little jerky. If a user moves his head too quickly, there is a lag time before the image catches up.

30fps ideal, 8fps reality. Eight frames per second. Even a traditional game rendering on a screen is virtually unplayable at 8fps. A "little" jerky my ass. Even their 30fps target would be sub-optimal by a long shot.

Though really, it's this part which has little to do with VR that I found the most amusing.

Generating a lifelike computer image requires several hours of computation per picture frame.

A lifelike rendering still takes several hours per frame today with computer hardware that's orders of magnitude more powerful than what was available back then. The definition of what constitutes "lifelike", however, has changed. Now "lifelike" means indistinguishable from reality. Back then it simply meant believable at first glance.

 

[Dreams-Visions]

I finally cracked and got onto live chat. It went a little something like this...

Me:
Hi, I'd like to check on the staus of my Vive order, please.

Htc:
You can check it at htcvive.com

Me:
All that gives me is an order summary. There is no status information. How can I tell if you are trying to collect payment?

Htc:
Ask your bank.

Me:
Great, thanks.

Support staff, ladies and gentlemen.

 

[Bunta]

Don't worry, it's gonna be hard for all of us that ordered within three minutes of preorders going live too.

Hah, true. I'd be pissed if I was in y'alls situation, too.