I think it's definitely more of the fact that there has been absolutely no communication in the matter. They took preorders in January and had over 3 months to get the message out to the masses what the landscape would look like. Set expectations accordingly. They even said that their preorders exceeded any expectations they could imagine. If they couldn't meet production timeframes, they should have communicated that. Yes, people would still be upset, but nothing to the point it is at now.
When people placed their orders, they were given an estimated ship date, which for thousands of people was "March 28th". Yes, an estimate is not a guarantee. We get that. But as paying customers (well, ready to pay customers) sat by, they have only witnessed media outlets and KS backers receive theirs over the first few days after the "launch". Even KS backers were confused as to when they would get theirs. I'm incredibly grateful for what KS backers did, and happy they are getting free Rifts, but I think it was a grave error to prioritize them over paying customers. Especially when there were approximately 9000 KS backers. Add media outlets to the mix and you have paying customers sitting and watching each day go by wondering "what the hell is going on with my order".
People have been clamoring for any tidbit of information at all regarding what is going on, with nothing but radio silence from Oculus.....minus Palmers cryptic tweets that only added fuel to the fire.
On top of the shipping/communication issue, Oculus seemingly decided to yank the facial interface for people that wear glasses. There are quite a few reports/reviews out there stating that this is a huge problem. Even Norm at Tested said he had to take his glasses off just to use it.
I think everything has just balled up into a huge mass of distrust in Oculus.
Obviously people are starting to receive their Rifts now, but when you look at timeframes and distribution, they haven't even made it past the 8:02 AM EST order mark 5 days after launch.
Besides the facial interface issue, people really just want communication. As they say....first impressions are everything.
Just my $.02.
I also think that Oculus Home is missing some standard features, that shouldnt exist when launching a platform to sell games anymore.
These are the things I would be mad about Oculus Home:
-No refunds
-No cloud saves
-Apps only downloadable onto the system partition (yet)
-No chatting in the Oculus Home desktop version
-No achievements
-No genres in the shop
-No other payment methods besides debit card and CC
-No real big profile (what games does ABC has)
(At least all these problems using the desktop app)
And some other problems. I mean everyone that sees how Origin, uPlay and Steam are working nowadays would see what customers want and need in a storefront/social plattform.
It also doesnt make any sense to buy the Oculus Home versions compared to Steam, when some games it seems are only available in their VR form, while on Steam you usually get Non-VR and VR, you have cloud-saves, achievements etc.
And one thing thats imo really important are refunds.
Imagine I play a game that makes you sick after 5 minutes of playing, because the VR implementation is bad. You cant really play it, you are not able to play it. On Steam I can refund that game. On Oculus I cant. They just say you can refund it if such products can be refunded in your country, but that means I have to write an email to them, they have to answer, they might need to check the law and in the end say: No.
