There are some systems that under the hood weve been tweaking as well, said Kaplan. A lot of this is very black boxand for a reason. We dont talk about it because if we talk about it too much, players can exploit behavior.
For example, theres the report function, the way that works, he explained. Since Competitive has been live, weve been doing some under the hood tuning and tweaking on that feature to be more aggressive about handling toxic behavior. I wish there was more that was visible to players in a way that wouldnt allow for other negative players to exploit it.
Kaplan conceded that, if nothing else, the system could stand to give the players who do the reporting a little more feedback. Rather than tossing a report into the void, they should get a clear notification that Blizzard took action. We dont notify you back right now, and I think thats a bummer, he said.
