hemo memo
You can't die before your death
Yeah now they need to pay that extra 20% plus more to buy a regular PS5 from a scalper. Wow Sony, amazing how you handled the situation.
Banjo64
cumsessed
No. They offered him a return (refund) and also a 20% discount on a future purchase as compensation.
Panajev2001a
GAF's Pleasant Genius
So the problem is that people wanted to get a refund AND to keep the game.
I would have allowed it, but I can understand why they could say "no, either you keep the game or you return it for the refund". It is a bit misleading that some posters are going with the "Sony is refusing refunds" narrative without any qualifiers though.
Me as Sony CEO:
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ANIMAL1975
Member
These people are saying they bought direct from Sony and only refunds have been offered no replacements after spending 107 dollars.
Has it happened to anyone here?
Guess who was the stupid courier
The_Mike
I cry about SonyGaf from my chair in Redmond, WA
Yeah I'm sure it's green rat delivery boys who's destroying only the Sony packages.
If someone packs the a product so it gets damaged over nothing then its sonys fault.
The amount of fanboys in here running conspiracies about delivery guys targeting Sony packages are insane. Sony just can't do nothing wrong.
I guess if if someone is fanboy enough then all common sense gets tossed out the window like a damaged product from delivery.
Mithos
Member
Well with all the new pronouns and genders...
lukilladog
Member
Banjo64
cumsessed
These people are saying they bought direct from Sony and only refunds have been offered no replacements after spending 107 dollars.
Has it happened to anyone here?
Bruh that PS5 faceplate
Toots
Member
The dude seems kinda obsessedBruh that PS5 faceplate
Anyway the PlayStation Seal of Quality is here and almost intact, i don't understand what that weirdo is bitching about ?!
Mr Reasonable
Completely Unreasonable
The joke here is that the value isn't in the box, that costs them pennies.
Sony could EASILY swallow the tiny cost of producing replacement packaging and offer to send a replacement to anyone who wants one who originally ordered their $100 copy of the game.
It'd be a giant PR win, they'd look like the good guys and still keep almost all of the money.
Only offering refunds means they lose all the money (I assume they won't sell damaged boxes again), upset fans who wanted the special edition and look like they couldn't care less about the people who built the company up.
All because they won't order a bunch of new boxes that would cost them next to nothing. They could even say "we have to order boxes to be manufactured months in advance so we will fix this, we want to fix it. But we'll have to wait until January" or something like that, by then loads of people won't care anymore. They could probably do a tiny run and if they are all taken, they could apologise and order another run.
I don't know why they wouldn't do it.
Sony could EASILY swallow the tiny cost of producing replacement packaging and offer to send a replacement to anyone who wants one who originally ordered their $100 copy of the game.
It'd be a giant PR win, they'd look like the good guys and still keep almost all of the money.
Only offering refunds means they lose all the money (I assume they won't sell damaged boxes again), upset fans who wanted the special edition and look like they couldn't care less about the people who built the company up.
All because they won't order a bunch of new boxes that would cost them next to nothing. They could even say "we have to order boxes to be manufactured months in advance so we will fix this, we want to fix it. But we'll have to wait until January" or something like that, by then loads of people won't care anymore. They could probably do a tiny run and if they are all taken, they could apologise and order another run.
I don't know why they wouldn't do it.
ArtHands
Thinks buying more servers can fix a bad patch
Well, exactly. If this isn't Sony's fault, Sony would have direct the receiver to settle the dispute with the courier. The onus wouldn't be on Sony to refund the customer and settle with the courier if this is not Sony's fault.
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The_Mike
I cry about SonyGaf from my chair in Redmond, WA
Simply because they can get away with it.
The average gamer who jumps down in gamestop and trade 7 games for a new one doesn't care about game forums or twitter, and those who do defends Sony, as you can see here.
So as long as they can get away with it, they'll do it.
And they have an aggressive vocal minority of loyal cultists
3liteDragon
Member
sainraja
Member
I mean, you know why they are doing so.So the problem is that people wanted to get a refund AND to keep the game.
I would have allowed it, but I can understand why they could say "no, either you keep the game or you return it for the refund". It is a bit misleading that some posters are going with the "Sony is refusing refunds" narrative without any qualifiers though.
Me as Sony CEO:
Anyway, not sure about how it might work exactly but don't delivery companies offer pack & ship services to us consumers, why would they not offer the same type of service (scaled accordingly) to companies? I mean, not that it matters, it is very possible that whoever handles shipping for Sony might also be packing it. Sony should definitely tighten control over that because the experience of opening something from the time it arrives to your door should be important.
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sainraja
Member
And problem solved. Looks like they decided to print more copies.
Rest
All these years later I still chuckle at what a fucking moron that guy is.
No, I'd still rather own the things I pay for.
Halo2redvsblue
Member
In valves defense, Steam Deck is a 300 dollar system that probably cost them 150-250 to make. This Special edition of last of us probably cost Sony 5 bucks to make and they charged 100.
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saintjules
Gold Member
CatLady
Selfishly plays on Xbox Purr-ies X
That's cool and great outcome for those that bought it as collectors. Good on Sony.
MasterCornholio
Member
anthony2690
Member
It was probably the backlash that got Sony to change their tune tbh.
It's unfortunate, but they were denying replacements prior.
Zekra Dezivad
Member
Why are you comparing software units and hardware prices in the first place?
You could say that a digital game cost ~0$ to "make".
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RaySoft
Member
You can blame the currier all you want, but in the end better packaging would mute that point. Sony should step up here imo.
Banjo64
cumsessed
As per Sony's email above, it's packaged at a distribution centre - it's not like Jim Ryan personally oversees every minion packing one of these. Anyway, problem solved, the nerds are getting fresh copies.
RaySoft
Member
Nobody thinks the head of PlayStation is working the conveyor belt, and anyways this is a PlayStation product, and if they have some values they would also know that 3rd parties can tarnish a brand. So again; Sony should step up here and fix this.
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Banjo64
cumsessed
How exactly, beyond replacing the damaged copies?
Bin off the entire distribution centre because of a small number of mispackaged goods? Ensure the poor cunt who packaged them is sacked?
dr_octagon
Banned
Spend the money on getting a lifesize cardboard cut out of Neil Druckman instead.
I've bought several, makes a great effigy.
I've bought several, makes a great effigy.
RaySoft
Member
No, just take responsibility. Fix the problems that arise. Really, that's not asking to much. Offer replacements to the small amount of people who experience this.
Banjo64
cumsessed
… they have.
RaySoft
Member
Well, good then. I'm sorry, I came late into the thread and commented on an early post without reading the whole thread first.. My bad.
reinking
Gold Member
...but they did?
RaySoft
Member
Yes, seems like it.. See my post above. I was late into the discussion and didn't read the whole thread.
Halo2redvsblue
Member
Because someone said Valve is smaller company and yet the steam deck is in a better packaging.
Zekra Dezivad
Member
Packaging is hardly a money issue for any of these companies
