Captain Toad
Banned
Yeah, I wouldn't want to be the ones paying for this BS if I was Sony either.
Yeah, I wouldn't want to be the ones paying for this BS if I was Sony either.
Captain Toad
Banned
Or is it just one of Phil's balls in my throat?
adamsapple
Or is it just one of Phil's balls in my throat?
What you keep in your throat is no one elses business friend.
lostinblue
Banned
Did Microsoft buy Fedex or something?
Captain Toad
Banned
That will be one helluva waitShould have waited for it on gamepass.
Exclusive footage of the game being delivered:
Captain Toad
Banned
The takeaway here it's UPS being held responsible here, not the door manufacturer.
But, we desperately want this to be Sony's fault.
TheDarkPhantom
Member
Haint
Member
I'm sure Sony's real concerned about selling out of their $100 remake. If those people hadn't already preordered every exclusive/first party game they've announced a year in advance, they might feel slighted enough to wait for a $59.99 sale before they give Papa Jimbob their money.
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Heimdall_Xtreme
Hermen Hulst Fanclub's #1 Member
At least it wasn't Christmas.
Eddie-Griffin
Banned
I thought someone posted this before.
Oh I see, it's the refund part Sony is correcting.
So they put this out to make a bad situation worse. What are they thinking.
Oh I see, it's the refund part Sony is correcting.
So they put this out to make a bad situation worse. What are they thinking.
coffinbirth
Member
Ok?
Not sure what that has to do with making right with broken items, but you clearly feel a way about this.
anthony2690
Member
If you see the way the games were packed, Sony are probably to blame for such poor packaging.
The_Mike
I cry about SonyGaf from my chair in Redmond, WA
And there's still people defending their decisions. Even on this site.
Given sonys history of their customer service, which of these two options seems most plausible for you?
The_Mike
I cry about SonyGaf from my chair in Redmond, WA
How can it ever be the delivery companies fault that Sony has packed them wrong?
You should have something against policy, not be a warrior and defend bad practice.
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adamsapple
Or is it just one of Phil's balls in my throat?
Oh yeah their support is extremely bad about being user friendly, I've only had to deal with them once for a refund issue and it was a nightmare, they didn't end up refunding me after a lot of back and forth and just offered the same amount as psn credit which isn't what I wanted.
I was damn near on the verge of forcing a charge back from my bank but then read stories that they ban people who do chargebacks from PSN so left it at that.
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YOU PC BRO?!
Gold Member
Sony to fans...
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Hawking Radiation
Wants to watch an Event Horizon porno
GTFO with a bit of common sense besides its no surprises as you can see the usual suspects in here.
The_Mike
I cry about SonyGaf from my chair in Redmond, WA
Did your pc case get replaced or refunded?
If yes, then that's why people are mad at Sony.
If no, then you should be mad at the piss poor company who won't help you with your damaged package.
ZoukGalaxy
Member
That's so lame. Pathetic. At this price, is should be the least.
Hawking Radiation
Wants to watch an Event Horizon porno
octiny
Banned
Why would they be responsible? Sony is stuffing them in inadequate mailers or boxes w/ inadequate protection to keep it from bouncing around inside the box. Unless there's huge holes etc in the box, the currier will never cover it.
It's like sticking a porcelain figurine in a big box w/ no protection & blaming the currier for it getting damaged. Hyperbole example, but the same concept.
It's the sellers responsibility to keep the product well protected inside the box regardless of it getting roughed up during transit. Even the worst eBay sellers have learned/know this.
The shittiest part about it, Sony is trying to get away w/ not giving refunds unless you escalate it.
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coffinbirth
Member
Fbh
Member
Well that sucks.
I get that they might have no stock to use as replacement but they should at least offer a refund.
Don't know how it's in the US but in my country if a seller offers shipping they are the ones that have to ensure the product arrives to the customer in perfect condition.
I have an online shop
If I sell something and it arrives damaged I don't tell the customer "not my problem, take it up with FedEx".
I'll replace or refund them and then I'll internally file a complaint and demand compensation from FedEx
I get that they might have no stock to use as replacement but they should at least offer a refund.
Don't know how it's in the US but in my country if a seller offers shipping they are the ones that have to ensure the product arrives to the customer in perfect condition.
I have an online shop
If I sell something and it arrives damaged I don't tell the customer "not my problem, take it up with FedEx".
I'll replace or refund them and then I'll internally file a complaint and demand compensation from FedEx
BusierDonkey
Member
Yeah, I wouldn't want to be the ones paying for this BS if I was Sony either.
This isn't what caused the issues. The packaging was atrocious. Many were just stuffed in bubble envelopes and the item itself was the just the bare paper surface which wasn't covered in protective wrap like most similar items. In many cases the bubble envelopes were directly taped to the cardboard which destroyed the product.
Others were just put into big empty boxes with no protection inside. I've had packages arrive that looked like they were air-dropped without parachutes, crushed and mangled but were packaged properly so the contents inside were pristine. While delivery drivers often punt shit straight from the delivery van onto your doorstep, most vendors and businesses are aware of it and use packaging materials that prevent damage whenever possible. Thick foam, air packets, bubble wrap, etc. Sony put these things bare-ass into boxes with no attempt to pad them from shock whatsoever. Even minor handling snafus like simply getting sandwiched by other heavy items on the belt at a sorting facility would have damaged them.
The_Mike
I cry about SonyGaf from my chair in Redmond, WA
Sony shipping their products badly = the delivery's fault.
Me getting into a trafic accident, must be the car manufacturers fault, and not my own.
Anyway changed my post so big brains won't get confused.
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rabbity-thing
Member
Maybe someone should remind Sony about Fallout's canvas bag fiasco. You do NOT burn the fans who are committed enough to buy your overpriced special editions. They are loyal and vocal. You mistreat them at your peril.
Seriously, Sony, y'all need to make good on this. You're embarrassing yourselves.
Seriously, Sony, y'all need to make good on this. You're embarrassing yourselves.
Captain Toad
Banned
Um, that's my point. You're the one who wrecked the car, not the creator of the car. Just like the carrier wrecked the package, not the creator.
You accidentally proved my point.
The_Mike
I cry about SonyGaf from my chair in Redmond, WA
I was sarcastic and using your logic.
If I crash because i am an idiot, then it's my fault and not the manufacturer, you agreeing with my post concerns me alot.
If something is packed like shit, which these were, then the delivery company has zero chance of safely delivering the item.
HeisenbergFX4
Member
100% got replaced and they let me keep the case with the busted panel that was actually easy to fix and made my son his first PC with it. And yeah that is great customer service and the shitty thing Sony is doing, or not doing, is not replacing these packages. Refunds is nice but replacing should be the priorit.
I am sure my case was intentional
Its funny though it's always the same cast of characters stalking team green threads and team blue threads with their concerns and their lol emoji's
supernova8
Banned
Assuming this is a small number of people and that a chunk of those were probably scalpers anyway, I'm not that bothered. Plus, limited edition of a re-re-re-re-re-re-re-re-re(reeeeeeeeeeeeeeeeeeeeeeeesetera)-mastered-made game... joke's on you!
DForce
NaughtyDog Defense Force
As a collector myself, they should've shipped these items in boxes similar to this.
Typically, some retailers don't ship replacements if the items are out of stock, they just offer a refund.
Major online retailers such as Target and Walmart package collector items like shit.
Amazon is getting better because they're now using boxes instead of those cheap mailing packages.
I order statues from SideShow and they'll offer a replacement of the entire item or a specific part (if they're in stock) and you don't even have to ship the item back. However, if the item is damaged and they want to send you a replacement, then you need you to send them a video of you destroying the item completely lol.
Typically, some retailers don't ship replacements if the items are out of stock, they just offer a refund.
Major online retailers such as Target and Walmart package collector items like shit.
Amazon is getting better because they're now using boxes instead of those cheap mailing packages.
I order statues from SideShow and they'll offer a replacement of the entire item or a specific part (if they're in stock) and you don't even have to ship the item back. However, if the item is damaged and they want to send you a replacement, then you need you to send them a video of you destroying the item completely lol.
Phil pissed on it in transit.
GreatnessRD
Member
Oh, I know which one was the real answer. Just in awe that people are defending Sony in this when their customers are buying one of their high tier products and are met with a "Tough shit. Keep it or take the full refund", lol.
AeonGaidenRaiden
Member
How??? SONY packed the game, they didnt just give you a flimsy game box. FedEX is the one delivering it, they are handling the package meaning they are throwing it/crushing it with other items etc.You can bet your ass those games didnt leave SONY HQ in that state. I dont know why you act surprised, its not like people dont moan about bad packages delivered all the time here from graphic cards, to periferals. How is it SONY that its directly their fault, somebody is crushing these packages in mass. There were photos of dented PS5 boxes on this very forum...you dont see people bitching at SONY how its a bad package. Also Id love to see the percentage of these crushed packages VS the ones that got it normal in the mail.
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coffinbirth
Member
No, I just thought it was a weird analogy.
have you actually seen sony's packing? empty boxes so the game could knock around or bubble mailers,
sony is at fault on these, fed ex. I ship 100s of packages a year and I receive 100s as well, like over 1000, the usps , ups and fedex damage maybe 2 packages a year, far less than 1% get damaged,
somebody at sony's warehouses absolutely messed up,
Portugeezer
Member
Adds to the TLOU experience.
ArtHands
Thinks buying more servers can fix a bad patch
Because even if it was the delivery company's fault Sony would need to claim the insurance as the sender who hired the courier, not the receiver.
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ArtHands
Thinks buying more servers can fix a bad patch
Why will Sony need to claim insurance if this is not Sony's fault though?
Did you look at the packing jobs on the damaged pacrcels? it is sony's fault, sony put them in large empty boxes and bubble mailers
StreetsofBeige
Member
When the issue popped up, the bigger issue wasnt so much damaged deliveries. That can happen to any delivery. Big deal. You get a crunched box, file a refund and get a new one later.
It was Sony refusing refunds, not having spare copies to reship the buyer, and the guy in the tweet saying Sony offered him a 20% discount on a future purchase as compensation.
It makes no difference if the packages were already damaged at the factory or were damaged by Fedex. Sony's response was a "dont look at me" attitude.
Every other places like Walmart, Amazon, Best Buy etc.... would let you refund the product or exchange for a better copy if the delivery came damaged. They can handle any disputes with the courier on their end.
Huh? When I send a parcel to someone who has paid me if that someone contacts me and says they did not get it or it was damaged during transit, I refund that person the money and then file a claim against the courier who I paid to send the parcel and paid insurance money to. Responsibility for the damage is with the courier but I as the sender make the claim having refunded the customer personally.
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Nobody refused a refund. They got a refund AND a 20% discount compensation for not having any more stock of the limited edition product to resend.