WASHINGTON President Obama declared Monday that nobody is madder than me about the failures of the governments health care Web site, but said the technical problems did not indicate a broader failure of the Affordable Care Act.
We did not wage this long and contentious battle just around a Web site. Thats not what this was about, Mr. Obama told supporters during 25-minute remarks in the Rose Garden.
The president acknowledged that HealthCare.gov had not provided the easy opportunity to sign up for health insurance that White House officials promised for months. But he said that some people had managed to get insurance, and he urged critics of the law to support it.
Its time for folks to stop rooting for its failure, because hard-working, middle-class families are rooting for its success, he said.
The White House event was intended as a response to mounting criticism of the health care law in the wake of the Web sites failures. Many people have been unable to sign on to the site or create accounts, and technical advisers who have worked on the site say it could take weeks or months to fix.
Mr. Obama said there was no excuse for the problems, but he did not say whether anyone in the government would be fired because of the failures. Some Republicans have called for Kathleen Sebelius, the secretary of health and human services, to be dismissed over the sites technical problems.
Mr. Obama also sought to highlight other ways to sign up for insurance, including expanded call centers and in-person navigators who are at hospitals and health care centers around the country. People can also download a form to fill out and mail in, he said.
Mr. Obama read out a toll-free telephone number 800-318-2596 that people could call to sign up for insurance instead of going to the Web site. He said waiting times had been only one minute on the phone, though he acknowledged that his reading the number on television could change that.
Several calls to the number immediately after he read it produced busy signals.
Still, Mr. Obama urged people to separate the Web sites problems from the purpose of the law, which he said was to find a way to provide affordable health insurance to millions of Americans who do not have it.
The product is good. The health insurance that is being provided is good. Its high quality and its affordable, Mr. Obama said. We know that the demand is there. People are rushing to see whats there.