Guess we agree to disagree. I found the characterization phenomenal in RE2make.
Leon's voice actor plays his part amazingly, and his facial expressions are the best I've seen in a Capcom game. When he meets Marvin and says "Leon Kennedy. There was another officer but … I couldn't … (half-whispers) I couldn't …" you can feel his guilt and frustration in not managing to save his colleague.
Marvin's last conscious words when he says, "I tried, Leon ... but I couldn't stop it," are also an indication of what kind of a person he was. He saw his mission as his duty, trying to save Raccoon City. When he fails because he's succumbing to the virus, he gives the mantle to Leon, hoping that the rookie will succeed where he had failed.
Kendo? My God … what a huge departure from his role as an oblivious ass-clown in the original. His pain, his confusion his anger at seeing all hell breaking loose in Racoon City made me want to reach out for him. "HOW! DID THIS! HAPPEN?? HUH!?!?!?" Great scene at showing you that in Umbrella's quest of absolute power and STARS attempt to shut them down, it's the little people who will always pay the price. Amazing scene.
And Leon's scenes with Ada are also very well done. Leon's writing showed me that when done right, Lawful Good can be an awesome, inspiring alignment. "Helping people like them? That's why I joined the force!" his heart is young and pure, unable to comprehend the viciousness of the corporate world, and is striving to do the right thing. I like to think that Ada is attracted to him because he reminded her of her past self, when she was something more than a backstabbing selfish super-spy.
RE3make does a really good job as well with the characters, although I think RE2make did it better.
You are talking about performances. The important character interactions were not great in RE2R.
The Leon and Ada duo is ruined in the remake. Right off the bat, Ada is a complete cunt to Leon telling him to "get out of the station" as if he isn't trapped in there. She continues to be a bitch to Leon over things he can't control, and her cover as an FBI agent does nothing to humanize her. In the original, Ada is more sympathetic with her "looking for her boyfriend" cover, while never resorting to being a bitch to Leon. It's understandable that Leon is going out of his way to protect a civilian over a VERY suspicious FBI agent who does nothing but berate him.
In general, character motivations are just... off. They are far more defined in the original. For example:
-Annette has no motivation at all in the remake. What is she trying to do? Contain... G? What? She doesn't give two shits about her daughter and is just aimlessly running around for no reason. In the original, she has a very clear goal--find Sherry before her husband does.
Speaking of Birkin, remember how well the original RE2 builds up his character. First, Leon/Claire see a terrified girl running from something. Eventually, once Claire catches up and meets her, Sherry tells her that a monster is after her and calling out her name. We hear it roar, knowing it is close but not sure where. Soon after, you meet its g-spawn after it bursts through Brian Irons chest in THE BEST KILL in the series (something the remake didn't pull off), splitting him in half. Now its time to fight this g-spawn, which isn't even Birkin himselg. When you finally see Birkin in its full form, there is a sufficient amount of build up to what will be the main monster you must defeat in the story.
How is Birkin handled in the remake? He just randomly jumps you. No build up. He just jumps you, and you fight him. That's shit.
Brian Irons is another character that the remake ruined. Again, the original RE2 build him up very well and gave him motivation. Before meeting Irons in the original, we have already read multiple files about how disturbed he is--we even learn that STARS was investigating his past of being a rapist. Before we can even enter his office, we hear a women's scream coming from there. Then we finally meet him...
How is this done in the remake? Irons just starts shooting at you and kidnaps Sherry for no reason. He wants her pendant... why? Who cares! He's CRAZY!!! Lame.
I could go on, but the worst stumble was Leon and Claire's relationship. In the original, they keep in contact, but they also work together to escape and save Sherry. Leon takes Sherry to safety while readying the train to escape while Claire makes the cure to save Sherry. There's more at steak, and the countdown feels way more dramatic a result. While Claire needs to take out another form of Birkin before making it to the train, Leon gets stuck in a fight with Super Tyrant... then once they make it onto the train and save Sherry, all three of them work together to stop the train and escape.
Pretty much all details that made RE2's climax so dramatic are gone in the remake. And to top it all of, and show how fucking stupid the writing in the remake is, Sherry starts joking to Claire and Leon--a character who didn't even know she existed until a few minute prior-- that they should adopt her. This is after her mother died before her eyes. This is an attempt to be cute and force a last minute bond between these three strangers, and I think it backfires. It's not earned at all.
RE2make is a fantastic game, but it's not well-written. RE games never had great writing, but RE2 was always the most concise, with the best characters and payoffs. The remake scrapped this amazing base for a narrative that feels rushed and incomplete.