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On March 23, 2012, the business provided the following information:
At Capcom, we value our customers and make every effort to resolve customer complaints. We are sorry to hear that Mr. (name redacted just cause) was so disappointed with the Street Fighter x Tekken game (''SFxT''), and would like to respond to his complaints.
A. DLC
SFxT has an enormous amount of content, fully developed and available for play and enjoyment immediately on-disc. Given the 38 characters available for full play, as well as multiple play modes, SFxT provides great value for all players from day one. While Capcom is sorry that some of its fans are not happy about the chosen method of delivery for the DLC, we believe that this method will provide more flexible and efficient gameplay throughout the game's lifecycle. There is effectively no distinction between the DLC being ''locked'' behind the disc and available for unlocking at a later date, or being available through a full download at a later date, other than delivery mechanism.
B. PAIR PLAY
While the PS3 version of SFxT has a 4-player co-op mode in which two people can team up locally (on the same console) to play on-line, this mode of play was not included in the Xbox 360 version of the game. Capcom acknowledges that its communications surrounding this mode have been less than clear. Hopefully, the explanation below will resolve any concerns.
While Capcom did not advertise this feature with respect to the Xbox 360 version, it understands that some fans may have believed this mode to be available across all platforms. Unfortunately, due to time and resource constraints, Capcom was not able to include that feature in the XBox 360 version and it apologizes to those players who were looking forward to it. Because of the scale required to implement this feature, Capcom has decided that it will not do so, and will not be providing a patch for this feature.
Further, while none of the packaging or other advertising collateral for the Xbox 360 version of the Game advertised the ''4-player co-op mode,'' Capcom has discovered that the game manual included in the SFxT Special Edition package inadvertently references that feature. (We note that the manual is not available for customers' pre-purchase review, so do not believe that the manual could have influenced any purchasing decision.)
Because we understand and empathize with Mr. (name) frustration over the messaging about this feature, and due to the misprint in the Xbox 360 Special Edition manual, while we cannot offer a refund on this game, we can offer a coupon for 30% off a future purchase on the Capcom store (
www.shop.capcom.com) (maximum value of the discount not to exceed $100; valid for one-time use only; coupon expires twelve months from the date of issuance). Please note that this coupon is intended solely for a single use by (name). To obtain the coupon code, Mr. (Name) should send an email to
BBBResponseCoupon@Capcom.com and be sure to include (i) the email address used to file this Better Business Bureau complaint, (ii) the Complaint Case Number, and (iii) a proof of purchase (e.g. receipt) of the Xbox 360 version of SFxT purchased.
We understand that this coupon may not alleviate Mr. (name) frustration, but we hope he will accept it as a token of our sincere apology.
Tokido too.
