Greetings James,
Thank you for contacting Electronic Arts again and for providing the requested information.
I have checked your account and found that your account is working fine from our end. After investigating the issue further, I got to know that our engineers are aware of the issue where-in our player's game level got reset and are working diligently towards a solution. I genuinely apologize for the trouble and inconvenience you have been going through.
These issues require extensive research and hence lot of time is required. As of now, it would be hard to commit a time frame. However, I assure that once we are ready with a fix, we will not have issues like these bothering our game play experience.
I once again apologize for the inconvenience caused and appreciate your co-operation in this matter.
If you have any other queries or concerns, please feel free to email us or visit our extensive knowledge base at
http://help.ea.com.
Regards,
Prabhat
Electronic Arts World Wide Customer Experience