hemo memo
You can't die before your death
Returning that faulty TV? Okay we will give you one but you're only allowed one refund. We are not refundig any product you buy from our store next. Thank you for choosing our store. Please come again.
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WOW OMG: Steam is refunding No Man's Sky even if you played more then 2 hours
- Thread starter Tony Iron Man Stark
- Start date
Returning that faulty TV? Okay we will give you one but you're only allowed one refund. We are not refundig any product you buy from our store next. Thank you for choosing our store. Please come again.
VlaudTheImpaler
tl;dr
Dear Lord... Glad I didn't bite...
Click on any of the categories after logging in and then "Contact Steam Support". You'll then be able to create a refund-related ticket.
shotgunshine
Member
I was able to get a refund on PS4 as well. Thanks for this thread. Would have never bothered trying.
MarineMountie
Member
I was so shocked. Guy told me that this is a one time thing out of good will, and that they aren't permitted to give out refunds like this. Just pre ordered the Fractured But Whole and about to play The Stick of Truth for the first time due to this refund. Thanks Sony!
DeathSparks
Member
I'm done with the automated system, if I can't get a refund through the ticket method then I don't know what to do.
VlaudTheImpaler
tl;dr
gonna take a crack at getting a refund from PSN.
I've never tried before and I've never refunded anything from Steam. Normally I stand by my decisions and feel like I was able to make an informed purchase.
This is the rare case where I just feel rotten about it and really just mistreated (I bought it prior to unlock on release day and preloaded it -- I didn't know yet how bad it was)
I've never tried before and I've never refunded anything from Steam. Normally I stand by my decisions and feel like I was able to make an informed purchase.
This is the rare case where I just feel rotten about it and really just mistreated (I bought it prior to unlock on release day and preloaded it -- I didn't know yet how bad it was)
If you never got a refund on PSN before they'll do it as a gesture of good will. That's what the person said to me.
Tony Iron Man Stark
Banned
Rejected twice doesn't mean you're rejected yet.
blastprocessor
The Amiga Brotherhood
I find this hard to believe.
Oh my god, perfect.
shanafan
Member
I bought it on 7/12, and got my refund into my Steam Wallet. Steam said I only had 96 minutes playtime, so I guess the system worked in my favor.
For those who are not having any luck, I wonder if the credit method matters? Maybe Steam cares more if the funds go back into your Steam Waller versus a credit card.
For those who are not having any luck, I wonder if the credit method matters? Maybe Steam cares more if the funds go back into your Steam Waller versus a credit card.
Veggy
Member
Oh that, yeah both my previous refund requests we're through that, both got denied :/
LookAtMeGo
Member
Ill never buy another game on PSN tho thats for sure. Ill take the free games and thats it.
cleveridea
Member
yeah me too
most fair thing would be a split, so steam still takes a cut (eg it had some costs like running a credit card) but way less than normal
It's fine if you just make sure to know what you're getting before you buy. Normally I have some idea what I'm getting -- either because of research and reviews and feedback from others and stuff, or because the developer is so trusted. This is a case where I took a huge chance because of how much hype there was and even though I didn't htink it'd live up to the hype I had no idea just how hollow and pointless and boring the experience would be. It's a $60 game where you walk around shooting rocks and feeling like you have no purpose. And the basic ui/inventory management is terrible.
sigh.
That's exactly my thoughts as well.
Does it matter? The game didn't feature an expiration date in the box.
This is a long list.
From the 13th though.
VlaudTheImpaler
tl;dr
An expiration date? Is there something going on with NMS that causes it to start crashing frequently after putting some number of hours into it?
LookAtMeGo
Member
My problem is I cant fucking play the game. I was enjoying it just fine. I followed the game closely and my expectations were tempered. I actually like the game. That has nothing to do with why I wanted a refund. I cant play 5 minutes without it crashing and its driving me fucking insane. To the point that I dont want to play it at all anymore. Its a broken peice of shit. I looked past the bugs and I was OK with the grind. None of that shit bothered me. I was hooked on the game. I feel like a starving dog having someone hold a juicy steak just out of his reach.
I had a good idea what the game would be like but I had no idea that it would be such a technical mess that it would be rendered unplayable after dropping so much time into it.
I had the same problem with Skyrim. Loved the game, spent forever playing it. Then it fell apart and it got so bad on the technical side that it killed my experience with it.
But I do recognize the games many flaws for sure and dont blame anyone who doesnt like what the game has to offer.
FearlessBelgian
Member
Refused...
Herbspiceguy
Member
That's not fair, you should be punished for buying into the hype.
Tony Iron Man Stark
Banned
Go back there and get your $60 back.
Damn...
TheLostBigBoss
Banned
What?
So if I play Fallout 3 for like 100 hours, and it crashes because it's unstable, even though I am willfully playing through a game that is unstable for over four days of real world play time, I magically get a refund?
That is insane. He played 50 hours, if the game crashing so much was such a detriment to actually playing the game, how the fuck did he get 50 hours total in playtime without going "fuck this". Unless the game started to continuously crash after a good amount of time and became unplayable, then sure, that is reasonable if the game is now preventing play.
cleveridea
Member
My experience on PC version was the game ran fine the first time I launched it, played just for 10 minutes and quit since had to do something else.
From that point, the game would lock my machine up - ie freeze it (cant alt tab or use ctl-alt-del). Thats despite waiting for several patches to come out, including the experimental patches, and none of it worked.
And I hadnt done anything else with the computer like install anything else etc except the patches later on to try and play the game.
blastprocessor
The Amiga Brotherhood
The attention this game is getting is due to overhyping you have got to admit that.
Dusktildawn48
Member
probably a stupid question, but how will i know if i get a refund? email?
SmoothRunningGun
Member
2 hours is just a guideline. You should always try to refund if you're not happy.
VlaudTheImpaler
tl;dr
And if you are in Europe, post this with your request, see if it helps...
http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
EDIT: and maybe request that they put the money into your PSN or steam wallet.
The keywords you're missing are "stops working" not "it was always crashing all the time" like you assumed. Not all games crash or are crappy tech wise throughout. Some stop working later in their runs.
To bring it back to Bethesda games, let's take Skyrim PS3. A game that becomes shittier the longer you played bug and loading wise, to the point where they couldn't even release the DLC for months while they tried to fix the issues with it. If Skyrim PS3 was in this more heavily digital age, people should have absolutely been able to get a refund on that mess several hours in.
LookAtMeGo
Member
Im fairly certain I got refused my refund because of the amount of time I spent playing it. But the crashes didnt become unbearably frequent until late in the game so I just kind of feel like I got fucking scammed.
It didn't start crashing until that point.
I played through Skyrim many times, and it certainly didn't mean that it was an ok piece of software to sell when any save file that reached a certain file size became unplayable. I was willing to put up with it, limp to the end and just kept my file sizes and number of autosaves as small as possible while I waited for a patch, but anyone that asked for a refund when they hit the point, probably after fifty hours or so, that the game slowed to a crawl on PS3 at launch should have got one.
The key point here is that neither game was unstable at the start, If it only starts crashing fifty hours into a lengthy game, which then stops you reaching some kind of ending as it crashes every twenty minutes or the framerate slows to a crawl, it's a bit off to say 'but your first fifty hours were fine, we don't care if you can't continue and want to see the end after investing so much time into this campaign, no refunds!'
If the game crashed every twenty minutes from the start and a player continued through fifty hours of it, I'd be more sympathetic to your opinion (but still disagree), but if the problem only reveals itself fifty hours in, you can hardly blame a player for only calling foul at that point. Sony and Valve seemingly agree.
FearlessBelgian
Member
I have send a support ticket...
Fingers crossed again. lol
Fingers crossed again. lol
Damn
Yeah that's a bummer. I never got far enough to where it crashed. I only played less than 5 hours. I started getting hte feeling that I'd basically seen everything and I looked online and realized that I basically had.
tauroxd
Member
Awesome.
LookAtMeGo
Member
You could argue that I got my monies worth because I did enjoy it for a few dozen hours. But the fact that I cant play it anymore unless I start over is fucking ridiculous and makes me want my money back regardless of the time I enjoyed with it.