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WOW OMG: Steam is refunding No Man's Sky even if you played more then 2 hours
- Thread starter Tony Iron Man Stark
- Start date
ThoughtsOfSpeaking
Banned
Nothing irritates me more on this forum is the fawning over companies and figureheads that make games we buy.
You can respect the artistry and not be a sycophant.
These people are not your friends.
I said the same thing. So glad I didn't fall into the hype.
I wouldn't say I defended it, really, but I did think some people were a bit over the top with the "BUT WHAT DO YOU DO LOL" stuff. I also thought some of the ultra defense force people were being silly too, considering how little we actually knew. Now, however, I suppose they (the "what do you do?" folks) were right. If that means I have a small share of crow to eat, then I shall humbly partake.
Darryl M R
Member
2 minutes after I dropped off my amazon package to UPS I receive an email from Amazon telling me I was issued a refund.
VlaudTheImpaler
tl;dr
Good show mate. Are you in the UK? Did you post the consumer rights info and did it help? What did you have to say in order to speak to a supervisor?
Mengy
wishes it were bannable to say mean things about Marvel
It is pretty crazy, no argument there. I do feel it's all justified though. If HG had just been upfront and honest, or even communicative in any way whatsoever after launch, I feel it would be different, but man it certainly feels like a hype fueled cash grab and run at the moment by Sean and HG.
I am so glad I didn't buy it, and I was so looking forward to it too, but thankfully a lot of disappointed customers are getting their money back. Maybe HG will learn a lesson from all of this and do better with the honesty next time. That is if anyone ever buys a single thing from them ever again.
That's the thing, you can't. The progression for this game makes it so that those troublesome bugs ony com out around the 15+ mark, when shit really hits the fan.
But anyway, the extreme reaction some fans are having over refunds is out of this world. You are saying its perfectly fine to disregard consumer rights because a developer doesn't owe you anything. I find that attitude probably wouldn't follow you through to everyday products like toasters, kettles etc. If my toaster stopped working after a few months I'm most definitely entitled to a refund. Why is it not the same for games?
MR ARCADE FOREVER
Member
And I remember before release people getting upset over questions of what do you do in NMS and any criticism towards the game...
the_topher
Member
Got a refund on PS4
Tranqueris
Banned
I feel like this game, Destiny and The Order (to a lesser extent) have taught me that if a dev keeps showing the same location or gameplay over and over again in previews then that's probably for a reason. Granted, No Man's Sky doesn't fit perfectly into this example since Sean Murray was also previewing things that aren't really in the game so..
Everyone should be eligible to a refund based on the lies told about the product regardless of how many hours they played the game.
You can not tell lies to sell a product plain and simple, consumer rights protect you from this in most countries. You are entitled to refund if you were misled. Fuck deceptive sales practices and Sean Murray, he knew exactly what he was doing.
You can not tell lies to sell a product plain and simple, consumer rights protect you from this in most countries. You are entitled to refund if you were misled. Fuck deceptive sales practices and Sean Murray, he knew exactly what he was doing.
VlaudTheImpaler
tl;dr
Your avatar is killing me.
Peotical Injection
Member
I tried a while back to get a refund on Steam two times, had 5 hours of playtime. Got denied both times. Gonna try again.
Primethius
Banned
If Steam is allowing these refunds, I'm not sure what the problem is (e.g. why people are arguing against the refunds).
It's a system that's in place for just this sort of thing. HG should have known this was a possibility.
It's a system that's in place for just this sort of thing. HG should have known this was a possibility.
Mega Man's Electric Sheep
Member
The psn chat agent refunded me no questions asked. All I said was that I heard people were getting refunds due to the misleading claims of the developers, and that I personally have had the game crash on me numerous times, and haven't played it in over a week waiting for them to fix it. She just said "I can certainly help you with that" and 2 minutes later it was back in my psn wallet. I have never asked for a digital refund before (other than a glitch where it funded the wallet for the same purchase twice) but I'm glad they are going for goodwill over profit in this situation.
So HG hasn't really been doing that still? Pretty disappointing after how much outrage this game been getting. I glad I decided to wait for a sale or something if I wanted to check the game out.
Rockandrollclown
lookwhatyou'vedone
Man. Wish I had bought this on pc. I'd totally refund and get deus ex instead.
Tony Iron Man Stark
Banned
Where did you buy your copy of NMS?
Emperor_Uriel
Member
Has a Steam support ticket actually worked for anyone yet? It seems like most refunds are through the automated system for <2 hours of play.
Woodchipper
Member
But it says in my purchase confirmation email that they do not refund after 14 days and/or if the game is downloaded. Should I try anyway?
Rockandrollclown
lookwhatyou'vedone
Psn, and I played it for like 5 hours so I assume I'd get denied.
They've pretty much gone off the grid communication wise once there was a lot of blowback.
Haha I understood that reference
Anyone trying Steam should also try a manual ticket https://support.steampowered.com/kb_article.php?ref=1223-qroc-4460
Tony Iron Man Stark
Banned
There are some PSN users that got refunded, like this guy are some guys in my OP: http://www.neogaf.com/forum/showpost.php?p=215225508&postcount=1070
Rockandrollclown
lookwhatyou'vedone
Well, guess I am going to try this then. Honestly the first time I have ever felt lied to enough from buying a game that I feel entitled to a refund.
HP_Wuvcraft
Banned
Cue everyone on Reddit going "Gabe understands".
QisTopTier
XisBannedTier
I played over 100 game was taking a shit left and right, ill rebuy when the game plays and has content as advertised
Dusktildawn48
Member
And people wonder why some people like remasters. Bc we know were getting a game were gonna like.
exmachina64
Banned
But you don't know if the remaster will be good.
NoFaceNico
Member
Now that's something I'd like to see.
Back in the PS2 era the instruction manuals had a whole bunch of legalese and some of it said that you can refund directly to the publisher. There was a kid who tried it on an SNK game and he got all the way up to the company president who responded very unprofessionally to him as if his claim on a buggy game (which was verified) was a waste of time. I think he recorded it or got an email response that ended up looking really bad on the company. I don't know if games still have that warranty, I looked at two PS4 games and neither have manuals.
Halo MCC weeps silently...
It went from 220K concurrent on day one to 13K yesterday lols.
Twitch views dropped like a rock as well.
demented waffle
Member
Ya, according to steam forums, it's not on there at all(the top sellers list that is). But it still shows up when you search.
Dusktildawn48
Member
Touche friend.
Lol I actually played it non stop for about a year. The campaigns kept me going for weeks while the mp was getting fixed
But you both get my kinda off topic point
VlaudTheImpaler
tl;dr
I don't think you are crazy.. Unless I am too. I couldn't find it either. Granted I didn't go through the entire thing.
I tried but my save kept screwing up and restarting. I beat Halo 2 on LASO difficulty and never got an achievement and then the save messed up and it was gone T_T
But yeah generally you're right
NoFaceNico
Member
Wonder if we'll see Sean type out some excited tweets about that.
Rockandrollclown
lookwhatyou'vedone
Woot. Just got refunded. Told its a one time gesture of goodwill.
Masterspeed
Member
Hello Masterspeed
We have reviewed your refund request.
We are unable to refund this purchase to your Steam Wallet at this time.
Well, fuck.
We have reviewed your refund request.
We are unable to refund this purchase to your Steam Wallet at this time.
Well, fuck.
newtypepilot
Member
Looks like lots of people are getting this goodwill gesture.
EmbersToAshes
Neo Member
Found this delusion on Reddit. This right here is the reason that developers get away with telling blind-faced lies, knowing half of the community will defend them to the hilt anyway.
1,000% certain that they are not replaced by black holes. Even more positive that nothing is cut. The only core modifications to the game have been graphical. It is a Universe. Not just the tutorial levels that, according to certain story elements, aren't even the real reality of the universe, which are comprised of the first few galaxies, each of which reveal more and more of the HUGE story to those who choose not to give up so easily. And this is probably all you're going to get as far as details on that from those of us who have been further, because it isn't something that can be told, it must be experienced.
We can't prove there's anything more to the game, it has to be experienced! It's out there!
1,000% certain that they are not replaced by black holes. Even more positive that nothing is cut. The only core modifications to the game have been graphical. It is a Universe. Not just the tutorial levels that, according to certain story elements, aren't even the real reality of the universe, which are comprised of the first few galaxies, each of which reveal more and more of the HUGE story to those who choose not to give up so easily. And this is probably all you're going to get as far as details on that from those of us who have been further, because it isn't something that can be told, it must be experienced.
We can't prove there's anything more to the game, it has to be experienced! It's out there!
Tony Iron Man Stark
Banned
Try a manual support ticket
Mononoaware
Banned
woah woah, PSN is doing refunds too??? How can I do this? I've been regretting my purchase for a while, and even uninstalled the game days ago.