BrettWeir
Member
Same. I have now raised a ticket and provided the relevant Consumer Rights Act 2015 (UK) information and am awaiting further response.
Raise a ticket manually and harp on the deceptive nature of the trailer on the store page (for Steam) and technical issues.
Valve responds when things start to cost them money, so they might respond to a large number of manual tickets.
Thank you. I've submitted another refund request.