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WOW OMG: Steam is refunding No Man's Sky even if you played more then 2 hours
- Thread starter Tony Iron Man Stark
- Start date
LostDonkey
Member
And selling broken games, lying about their features and content isn't?
WrenchNinja
Member
Yeah I was going to respond to him but he's complaining about "haters" and just being a real douche, do why bother responding to someone who's just going to ignore it and block you
With all this talk of already getting your value and games being a license, I think what he really wants to say is "You entitled fucks should be grateful for the opportunity to even buy the game."
Lmao
Why is it taking the piss when the product has stopped working?
When the $60 product that isn't even close to what was advertised is no longer usable? Asking for a refund is taking the piss? Is there a disclaimer on the box that says only 50 hours of gameplay should be expected? Did Sean Murray not state outright that the game could be played for hundreds of hours? If we buy a game on Bluray and it starts rotting away after 50 hours of spinning in the drive are we not allowed to complain ? Give me a break seriously.
You're telling me you've never bought a $60 game with the expectation it would last for more than 50 hours?
The poster got more and more crashes the more he played it. He deserves a refund.
For some people the technical issues and crashes didn't become excessive until after a lot of play time. I know at least two examples of this -- two examples where the game became unplayable to a person due to the technical issues.
But it's beside the point. The game doesn't contain what was promised or even close to it. Who cares how long it takes a player to come to that realization? It's still true
dano1
A Sheep
Ever hear of this thing called a patch? Maybe instead of calling refund customer support you call game customer support and help everyone!!!
AyaisMUsikWhore
Member
Refund threads are so inconsistent. It just looks like Sony isn't that much different from Valve depending on who you talk to. Some people get approved having over 12HRS of play time and some don't. Some people get approved having over 50hrs of play time and some can't even get 10 minutes refunded...
The "meanwhile at xx" makes no sense...
However, this game should be refunded to people who can't play and I think OPs cause is justified, even if it looks like stealing. If they can't play, they can't play. Done.
The "meanwhile at xx" makes no sense...
However, this game should be refunded to people who can't play and I think OPs cause is justified, even if it looks like stealing. If they can't play, they can't play. Done.
Deadly Cyclone
Pride of Iowa State
I mean, ubisoft does it with assassin's Creed all the time. And they have 500 people working on their games.
Is the game still really that broken? Been working on my PC since the day 2 patch.
Please elaborate why he would be a thief? He is likely referring to a specific person from this thread.
You...you don't know what you're talking about.
This game was sold as a product, not as a service. If the product stops working due to the fault of the manufacturer/developer, a refund should be provided.
Everybody is entitled to receive a working product the moment he pays for it. He doesn't have to wait for the developer to fix his shit. Get over it.
Deadly Cyclone
Pride of Iowa State
I will concede the tech issues aspect, I'm fine with that type of refund.
I fear more people will go the other route, play 50 hours, get bored, ask for a refund.
you are fine with a game not being able to be played after a certain amount of time then? Beacuse clearly the people that bought the game got their value out of their purchase who cares if they can play it after that
Sun Bather
Member
" a work of art"
Gamezone
Gold Member
In Norway we have a 5 year rule bound by law. If a TV breaks within 5 years from when you bought it (when it`s not your own fault), you can return it or get it fixed for free.
I always thought you need to have a way to try a game before buying it, However with the current system where you can try any game you want for 2 hours and have all reviews available to you I don't think you are entitled to anything after that. Outside of game breaking technical issues of course.
No... No. No. Nein. Negativo. Nej. Nihil. Vo.
How can you even say this compares? Ubisoft is a fairly typical example of putting a positive spin on your game when talking about it, and making the features sound more exciting htan they are, but you just can't compare that to the absolute tall tale that is NMS. It's just an endless list of outright lies.
This is a false equivalence.
Ubisoft never "lies" about the actual gameplay content.
Totally the same thing grats.
Petrae
Member
Video games in 2016: They don't have to work when you buy them because developers will/probably/might fix them at a later date. #JustBePatient #EntitledConsumers #Thieves
I could have gotten a refund at the 5 hour mark if I had travelled to get to the point I was at in the game where it broke down and became a complete mess, but I didn't because I stayed in the beginning star systems, exploring, making money and so on before moving out.
Does that suddenly invalidate my consumer rights?
LostDonkey
Member
It's broken for me yes. I got to 20 odd hours and lost all my progress, game keeps locking up, crashing etc on my system.
Features that were promised and advertised are not included in the game I purchased. That is grounds for a refund in my country.
Does it have the multiplayer? Does it have the large creatures they showed off at E3? Does it have the features (space battles, building bases, etc.) they said it would at E3 and other conferences?
No? Then yes, it's still broken. Hello Games had a chance to ACTUALLY inform consumers on what they were getting, but instead of taking that ball to the goal-line, they spiked it into the ground and said "BUT WE WANT TO KEEP IT MYSTERIOUS! WE CAN'T ANSWER 'Yeah, but what do you do?'!"
So many people asking for a refund on the first day... MY MIND IS BLOWN!
cyberheater
PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 Xbone PS4 PS4
Yeah. I can agree with that point of view but I can also see how the devs would feel that the user has had his moneys worth.
every refund is the same
my god nooooooooooom. no. drug commercials are full of disclaimers and if a drug outright never did the thing they said it did under any circumstance they'd be in serious trouble
Sho_Nuff82
Member
That's not how medication is advertised in this country at all. And comparing something as complex as a designer compound that has to be tested for half of a decade in thousands of different people before it can be released and advertised with 30 seconds of disclaimers in the commercial, to a piece of digital software that either has a feature programmed into it or not in a completely binary fashion, is just a tad disingenuous.
If I advertise a drug to kill bacteria, and it actually doesn't kill bacteria at all, ever, then I go to jail for a while as a snake oil salesman.
The developer has had ample time to communicate with their fanbase about what features/fixes are present and what are coming in the future. They have chosen radio silence. Their fault.
this is something I don't understand. doctors prescribe antibiotics that are not working?
this doesn't make any sense because this would be a pretty big fellony (at least in my country where I live) if you prescribe a drug under false pretenses.
If that antibiotic didn't work because it was adulterated, mislabeled, or improperly manufactured, then the FDA would issue a recall and anyone harmed by the medication could participate in a class-action lawsuit.
I assume he is referring to treatment failure due to antibiotic resistant bacteria, but I don't think that analogy works here. Hmm.. unless NMS is the antibiotic, your console is a bacterial colony, and after prolonged exposure it develops resistance and crashes the game whenever you try to play. We should switch the player over to a broad-spectrum space adventure game like Star Citizen. It's still in phase 3 clinical trials and early tests are showing promise but we can't make any guarantees.
DontBeThatGuy
Member
So, is this game broken or does it just suck, or both? It looked interesting at first but every piece of footage afterwards looked like a complete waste of time.
He didn't paid for 50 hours of limited playtime.
*Treats games like consumer products while selling them*
*sees people get refund*
"WHAT THE FUCK THIS ISN'T A CONSUMER PRODUCT IT'S ART YOU CAN'T DO THAT."
OK. This is borderline bullying at this point. The only guy who's come out and said "I've had 50 hours of gameplay and it broke on me so I refunded it" is Kyoufu. Those of you saying "it's sick", "you know who you are" and saying he should feel ashamed, shouldn't IMO post in this thread. He's resorted to leaving the Internet for a while because he feels ashamed at something he WAS ENTITLED to do.
The game crashed CONSTANTLY after 50 hours for him. He deserved the refund. Period.
Without reading up on wtf your talking about makes the situation worse and makes someone feel guilty when they shouldn't feel guilty at all. That is BULLYING.
You may think you're defending a game you love but the game is genuinely broken. I got a refund today after 80 hours played, I enjoyed it, loved it even and had a great time posting in the OT'S but the same happened to me. The game kept on crashing and didn't get better with patches so I exercised my right by law to a refund. These crashes can brick your console btw, it's been reported. If that isn't a case for a refund I don't know what is.
Posts just get brushed off with excuses like "but I'm talking about people who have played 50 hours and refunded because they didn't like it". STOP. Where are these legendary people? Nowhere because you came in here to post about Kyoufu and once your bullying posts fell or were ripped apart you thought you could save face.
The damage is done. You've bullied someone into leaving Gaf so I hope you feel proud.
The game crashed CONSTANTLY after 50 hours for him. He deserved the refund. Period.
Without reading up on wtf your talking about makes the situation worse and makes someone feel guilty when they shouldn't feel guilty at all. That is BULLYING.
You may think you're defending a game you love but the game is genuinely broken. I got a refund today after 80 hours played, I enjoyed it, loved it even and had a great time posting in the OT'S but the same happened to me. The game kept on crashing and didn't get better with patches so I exercised my right by law to a refund. These crashes can brick your console btw, it's been reported. If that isn't a case for a refund I don't know what is.
Posts just get brushed off with excuses like "but I'm talking about people who have played 50 hours and refunded because they didn't like it". STOP. Where are these legendary people? Nowhere because you came in here to post about Kyoufu and once your bullying posts fell or were ripped apart you thought you could save face.
The damage is done. You've bullied someone into leaving Gaf so I hope you feel proud.
thomasmahler
Moon Studios
Thank you. I just really despise what Murray and his company pulled here - He came out as an Indie developer, committed fraud and gave us all a bad name.
Any developer out there should be disgusted by the practices Murray used here and I hope that he doesn't end up as the shining example for other shady developers who promise the sky and then deliver something that's everything but without EVER informing their potential customers. I really hope nobody sees this as a 'Well, it worked for No Man's Sky, so we can probably pull the same stunt and get rich!".
Murray probably made a good 20-30m USD already on No Man's Sky and you could argue that he got that level of 'success' by basically just being a lying, shady Snake-Oil Salesman. And the moment the game was released and they made bank, they went into hiding and refused to answer any of their customers concerns... So yes, I'm glad that people who feel fucked over by Murray and his crew get their money back.
What are you doing back here, criminal scum?
cyberheater
PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 Xbone PS4 PS4
I'm conflicted. I agree you should get a refund because the game is fundamentally broken but on the other had you've had 50 hours of play time on the clock. You've had your moneys worth.
What one side feel is fair after the initial transaction has already been agreed is completely irrelevant. This principle would make for an impossible environment for any kind of consumer protection.
You don't buy a game that will function for 50 hours, you buy a game that will function indefinitely.
There are many many games I would not have bought at $60 if I had been told they would only work for 50 hours. If that information is presented at the time of purchase, fine, I have the free choice to say no thanks and be on my way. You don't get to add that clause after the purchase.
Deadly Cyclone
Pride of Iowa State
Well, by all means get a refund if the game broke after 50. I just worry more devious users will say the game "broke" when in reality they just got bored.
The game may be missing promised content, but that doesn't mean you can play 50 hours and then complain for a refund, especially since you can see what it's missing in hour 1.
If it's broken, sure, I can understand a refund.
The game may be missing promised content, but that doesn't mean you can play 50 hours and then complain for a refund, especially since you can see what it's missing in hour 1.
If it's broken, sure, I can understand a refund.
cyberheater
PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 PS4 Xbone PS4 PS4
Yeah. I'm starting to side with you guys on this one. A broken game is a broken game and should be refunded.
Anyone who is considering buying No Man's Sky should just buy Ori And The Blind Forest three times instead and spread some cheer.
The silence is deafening. It's the shit cherry on top.
The silence is deafening. It's the shit cherry on top.
At least take the time to read all of what Shahid has said on this topic, just selecting one tweet is reductive, when there's a bit more nuance to his position that you might otherwise miss.
His tweet calling people thieves is specifically about people requesting a refund just because they decided they didn't like it. I don't think he feels that way about people requesting refunds because of technical problems.
His tweet calling people thieves is specifically about people requesting a refund just because they decided they didn't like it. I don't think he feels that way about people requesting refunds because of technical problems.