That being said, this feedback is up for discussion. I think we all know that BernardoOne is a good seller overall. He does provide the codes he sells, but the problem is that he sometimes takes 48 hours+ to do so. This is an established problem and has happened on and off for a while now.
Of course, Negative feedback is also a huge deal and it's not something we take lightly. That's why I'm opening it up for discussion. At the same time though, changing someone's feedback/not leaving it, is also something that we don't take lightly. I don't want to create a precedent of erasing feedback, just because someone has historically been a good seller. Assuming elproducto is not willing to change the feedback, then we need to make a final decision collectively.
I know my opinion doesn't mean much but for digital codes, I've never seen a major trading site allowing someone to trade for items the seller doesn't have on hand unless the seller is buying immediately on demand and the trade commences almost immediately. It offers zero benefits to the buyer and puts all the risk on the buyer. If the seller can't acquire the game, then the buyer is screwed, even if they get a refund. Ultimately, their time was wasted and they still didn't get what they were seeking in the first place. This is all assuming there is no malicious intent, of course, since allowing that much of a time delay in sending the digital key increases the likelihood of multiple people being scammed before the ruse is discovered.
BernardOne seems like a reputable seller with no ill intentions. That being said, policy shouldn't give exceptions to one individual, it should be implemented without bias and think of the larger community in general.
At the bare minimum, I think disclosure should be required. Items that aren't immediately on hand should be noted as such and the buyer should be made aware that delays are possible, assuming they are able to get stock. If the buyer is comfortable with those terms and the potential for not receiving the key at all (and thus being refunded later), then that's their prerogative.