That's family, there's other evolutionary beneficial reasons to be sympathetic towards them.
What about new friends? Or a random, unattractive, but kind, stranger on the street who might be struggling with something and could use your help, or an ugly looking dog that you want to care for? Or a person you have never seen starving in Somalia? Or an unseen child in a war torn country? Heck, people have empathy for trees, lizards and octopus and other beings that aren't "attractive". My point is, human empathy is extremely varied and complex and often exists completely independent of attractiveness. It's why books or even music can evoke empathy. So coupling empathy and beauty like one is dependent on the other, and defending it as biological reality is just plain wrong.
You're talking about subjectiveness, but there's biological reasons why some people generally are considered beautiful and others aren't.
Whoever we might see as universally beautiful, across cultures, races and history, are beautiful for aesthetic reasons, such as symmetry, features, tone etc. There's not much "biological" going on there. It's like appreciating a painting or a mountain. But if you set aside those exceptions, you would be very surprised how much regular people would find other regular people attractive (or not) and completely disagree with each other. And then you layer race and culture and an angel for one looks like a ghoul to another. 300 to 500 years ago, men and women needed to be a quite fat according to modern standards to be considered attractive. A few hundred years is not even a blip in the evolutionary scale.
Sure but you don't think that has an effect in how you perceive a person generally? Or you honestly believe it only come into effect in those two areas?
Of course it can influence. The question is, in what direction and to what extent? The 2 areas I mentioned are from an evolutionary context. There are so many other contexts where attractiveness can actually be a detriment. For example, my personal experiences have made me skeptical of attractive people, because they often turn out to be either dull, entitled or deceptive. So I might involuntarily be more cautious with an attractive stranger, which means i may even empathize less with whatever they claim to be going through. I'm sure there are just as many kind, interesting and genuine attractive people. So this is subjective and would vary based on people's life experiences and mindset. It's a social context in my example. There is no evolutionary truth to glean there about attractive people outside of the 2 areas I mentioned.
May be you aren't. But we all have shallow blind spots where we dismiss things without looking deeper. Perhaps if Bella's version of Ellie were a real person that looks like her and you hear about her life, you may empathize. In that case, "fictitious character on TV show" may be your blindspot. Or her acting skills don't appeal to you. Or the game's version of her is interfering with your ability to see her in the role. These may be happening subconsciously. There could be so many legit reasons for not being able to empathize that aren't as shallow as "she looks ugly, so anyone empathizing is lying to themselves because… evolution, obviously!". What your actual reason is… only you'll know. It may very well be what you stated, but it may be worthwhile to look deeper.
I don't know "Ellie" so I can only base my liking of her on shallow factors
But you have all the opportunity to know her over a whole season (and more). And if her being ugly is stopping you, that's fine. Then, that's your blind spot. Has nothing to do with evolution and general human behavior. Because guess what, the show, including Bella, was watched and enjoyed by millions. We can at least agree we share the same DNA?