Terms & Conditions Hide
A Release Date or Compensate claim is only available when you use the first class signed for delivery option only.
If you claim is approved your £5 store credit must be spent within 6 months of issue. The voucher will be invalid after this period.
We reserve the right to withdraw this offer in the event of Royal Mail postal strikes, adverse weather conditions (There can be no compensation offered if you do not receive your item by the release date if it has been due to the delivery being affected by the weather) etc. Bank holidays are also excluded.
If you are not home when Royal Mail attempt to deliver and your package is delivered or collected after the release date, a claim will not be accepted.
If an item is refused, not signed for or lost in transit you are not eligible to make a claim.
You cannot make a claim if you return the item for a store credit or refund.
This offer is only valid for pre-orders that are charged and dispatched before the official release date. *********** is not responsible and will not compensate in the rare event that due to circumstances out of our control we do not ship your pre-order in time for release (e.g. stock shortages, adverse weather preventing deliveries).
This offer is dependent on the service provided by your local Royal Mail sorting office. If 3 consecutive or over frequent claims are made then we reserve the right to withdraw this offer and not accept further claims from your account.
You are not eligible to claim in the event your pre-order is shipped late due to your card being refused by your issuing bank.
The decision on if you qualify is at the discretion of *********** and our decision is final.
Claims must be made within 10 days from dispatch of the item.
This offer can be withdrawn at any time.
This offer is only available for items shipped to United Kingdom addresses.