Me: Hello
Order ##################
this product officially releases tomorrow, I was one of the first to order it and yet it's still in an unknown status, what's my eta and why hasn't Amazon done any updating on this? other retailers such as Walmart, Target, Best Buy and Toys R Us have updates but Amazon is empty
You are now connected to Ganesh from Amazon.com
Ganesh: Hello, my name is Ganesh. I'm here to help you today.
I understand that our website has not updated any details on that item
I'll be more than glad to help you
Thank you for the order number
Upon checking the details I can see that the item status is currently unavailable and currently we are waiting for the inventories for that item
As a token of apology I'll upgrade the shipping to "One day shipping" without any additional charge as well
So that you can get the item as fast as possbile
In one day
Shall I?
Me: wait, wait a minute, are you telling me that you all haven't received your stock in yet?
is that what you're saying?
also yesterday the rep said they could change to 1-day shipping but my order would come in later than today. is that going to happen?
when's the quickest I can receive this?
Ganesh: You'll receive the item in one day exactly when the item comes in stock
That's assured.
100%
Me: if that's 100% positive then yes I'll take the 1-day shipping free of charge
I just don't understand why Amazon is having this issue and no others are
Ganesh: I completely understand your situation
and I'd have the very exact same concern if I were you
Done!
I've upgraded the shipping for you