I'm loathe to see lower ranking civil servants take the blame because for something of this magnitude senior civil servants and ministers should be taking a pro active interest and having some accountability. It sickens me that the buck never seems to stop with the ministers in charge. No doubt there was huge pressure on those inspecting the bids to go with the cheapest / most cost effective option.
Maybe it doesn't work as well as it could for passengers, but passenger numbers have rocketed since privatisation. Surely this can't all be put down to the increased price in petrol? Something has occured - be it on the rail way side, other forms of public transport, the nature and location of people's work etc - that has caused people to find trains to be a better way of getting to work than they did 20 years ago.
I can't speak for everyone, but I used the trains a lot because I had no other choice. Our cities are too cramped for high levels of traffic and parking, and some councils running those cities use parking as a revenue generator.
The nature and location of the work is a huge factor too... I often feel that in order to get ahead in life, it often entails leaving your comfort zone or your locality -- so for me that was getting out of Liverpool for a while to try and find a better job, which I did.
Having done that, and having had friends who live elsewhere, I feel as though working commuters are simply exploited by the rail franchisees. People HAVE to go to work for a certain time, so I can understand that there is a greater demand for tickets at peak times and that the demand can drive prices higher... but I've sat on half empty trains during some rush hours asking myself why on earth the price for the privilege was so prohibitively expensive.
Season ticket discounts are insignificant. The price increases in the last year or two have finally made it so that it is more economically feasible for me to buy, insure and run a car than it was for me to spend thousands on train travel. As I say, for a lot of people, that might be true for them too -- but they probably wouldn't be able to get cheap parking in their job as I have.
I don't feel like I've seen significant improvements to services in the last 10 years. I've seen station improvements, improved ticketing processes and so on -- but the actual service from A to B? No. Always the same. Unpredictable. Terrible on a Sunday. Carriages that stink of shit by the toilets.
I don't believe that significant re-investment is going on. I know that some routes ARE being upgraded, such as Bristol to London, crossrail, etc - but prices have already risen every year, and the lead time on these projects is huge, and actual delivery won't happen for years - well into the next government, possibly beyond that. I don't feel like these companies are under enough pressure to deliver - they know that a lot of people NEED to use their services, whether they're good or not.