Let's not pretend that Apple users don't get carried away in the company's defense. We've had them defending: no copy-paste, no multitasking, no wallpapers, no folders/categorization, no front-facing camera -- just to name a few of the decisions Apple themselves reconsidered. This particular incidence has one group saying it doesn't affect me, so what's the big deal (hey, it's only voice reception, pfft), another group claiming that the bumper is designed in the manner it is because glass on both sides doesn't need protection; but the stainless steel bezel does!?
The way Apple handled this situation has also been terrible so far, which is very un-Apple like: the bizarre emails, the ridiculous PR... I agree that the issue is blown way out of proportion but it's nobody's fault but Apple's. They could have resolved it weeks ago if they didn't think they could get away with it.
I love my iDevices but the way this situation was handled thus far has been atrocious.