the ticket system is not eb's fault
its just not a world class system and they are going to get people wanting refunds as shit wont get resolved without a phone call. EB won't refund and customer will crack shits. EB will put pressure on EA Au to resolve it, even though its not EA's fucking fault at all.
Basically EB have done ZERO research into this whatsoever. They should have researched what support levels are like right now etc
but no its all about the money, who gives a fuck if its a bad experience. Like i said customers take a risk importing and understand it. A retailer does as well but EB is going to try and pass the buck
They already did in that article. Go talk to Biowares world class service WHO ISNT EVEN SUPPOSED TO BE FUCKING SERVING YOU YET