Compare Chrysalis and Steps. Chrysalis was surprisingly complicated for a story trial, and while it had a few tricks and mechanics the core of the trial was doing your job. Tank tanks, healer heals, DPS kills the thing. It had a bad rep at first and still occasionally wrecks DF, but survived unnerfed (I think?)
Steps is just kind of gimmicky bullshit. The idea of a challenging trial isn't inherently bad, but making one that relies on proper execution of gimmicks that don't really appear elsewhere that drops nothing and is pointless to rerun post-clear was a bad call. I have 0 problems with them making super gimmicky stuff faceroll. Especially when it's an arbitrary gate between a person and the entire expansion that they've paid for.
Unless all of Heavensward has stupid cannon stuff in it, it's not like Steps is teaching people useful skills for it.