Can confirm! This is the solution people.
Call 800-345-7669. Select the number for a playstation specialist (I think it's 3, all I know is it's from the first listing).
Ask them to remove the license and entitlement from your account. Explain to them, if you need to, that deleting, reformmating, rebuilding, resetting does nothing. It's entirely account based. And the license and entitlement under Account management > Transaction management > Services listed isn't expiring. It didn't refund the "free trial" correctly, and that needs to happen.
If they say you can only talk to a supervisor for that, do it. It took me a bit, but he was helpful and realized we were right in our deduction. He "refunded" the trial, an expiration date appeared on the services, and things are golden.
I'd suggest logging out of your account ahead of time. Information you will need; Name, PSN ID, PSN login email.
I warned him that I was advising more people to do this, so maybe it'll go a bit smoother for everyone else.
Edi: Kudos to zombah23 for finding the solution. You are a godsend.
http://community.us.playstation.com...al-Fantasy-XIV-Full-Game/m-p/45121882#M369230