Right, so... that all seems to validate
exactly what the article is saying. The issue here isn't that people are looting, but that the groups portrayed as "the bad guys" are so ridiculously stereotyped. ESPECIALLY damning is your second paragraph, which seems to suggest your agent sees a group looting and either thinks "
It's okay, they're friendly looking people looting to get by. I should let them live." Or alternatively "
Woah, those are black dudes in hoodies looting this store! Definitely going to have to kill them!" In other words there's no variance in lifestyle and morals among class types. Your character is literally told by the game who the bad guys are depending on their societal class and dress code, and those societal classes and dress codes are exaggerated to the extreme. Presumably for the benefit of snap-decision gameplay, but that's not much of an excuse.
Here's the thing though. I haven't played The Division outside of the beta. I HAVE played another game that used ludicrous levels of snap-decision "
no thinking allowed! Shoot the bad guys! Even if it doesn't make sense just murder them all without thinking!" And that game ended up handling the whole situation incredibly well. Any indication that the Division is taking the same route and deliberately trying to get players to question their actions and the moral code and motivations of their characters?