Just wondering why they suck so much.
Don't get me wrong, I like their actual products. The games they make are some of the best in the industry. Their hardware is always cool (love Sony's emphasis on cutting edge, and Nintendo's emphasis on novelty and new paradigms). Their stuff is usually so good I'll always buy it to play the Sony and Nintendo games that interest me.
But why are these companies so anti consumer? Their policies are shit across the board. Terrible pricing for games (Nintendo refuses to drop prices, Sony led the charge to $70 games and is also starting to adopt Nintendo style lack of price cuts), bad online services (PS Plus Premium or whatever it's called is a joke, and Nintendo's online is like 1999 dialup level), bad backward compatibility records (both are so shitty and inconsistent at this), making you rebuy stuff you've already bought (Nintendo made you buy your VC stuff like 30 times, Sony refuses to honour PS Classics purchases, and also doesn't support cross-gen purchases, making you pay $10 to upgrade), not fully communicating with the customer (Sony hid the cross-gen status of several PS5 "exclusives" they announced to hype up the system until after people had already put in preorders, Nintendo had the audacity to charge $50 for their more expensive online service without telling anyone what's even on it).
Like, I love PlayStation and Nintendo consoles and games. But I hate their actual businesses.
P.S. before someone brings this up because I know they will 9000%, I have no shits to give for MS and Xbox here; Sony and Nintendo register for me because they at least make cool shit, I don't remember the last time MS did anything that interests me, so I don't even know or care if they are PS/Nintendo level bad with a lot of this stuff, they might as well not exist for me.